Genetic Counseling Assistant

University Physicians' Association•Knoxville, TN

2d•Onsite

About The Position

University Physicians' Association is hiring a compassionate and motivated Genetic Counseling Assistant to work directly with the Oncology Genetics Counseling Clinic. This position supplies administrative and scheduling support and other basic duties essential to providing genetic counseling and risk assessment for hereditary cancer and tumor predisposition conditions to oncology patients and families. This position is supervised by the Manager of University Surgical Oncology at UT Medical Center Cancer Institute.

Requirements

1-3 years related work experience required.
Familiarity with medical terminology, medical records, test requisitions, pathology reports.
Strong organization and multi-tasking skills and ability to prioritize work effectively.
Strong skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint and other web-based applications. May produce complex documents, perform analysis, and maintain databases.
Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem-solving. Ability to remain calm in stressful situations.
Strong communication, organization, and time management skills
A team player who puts patients first

Responsibilities

Preparing and completing pre-visit information including collection of relevant medical records and lab reports, medical records review, literature review, pedigree drafts, test requisition forms, and drafts visit notes.
Completing routine correspondence including letters of medical necessity and insurance preauthorization/precertification requests and insurance verification.
Completing referral letters to physicians and patients.
Contacting laboratories to obtain test information, status updates, testing supplies, etc.
Scanning or uploading genetic results in our electronic medical record, Powerchart.
Coordinating and scheduling meetings for the genetic counselor.
On an as-needed basis, attending Multidisciplinary conferences. Prepares Genetic counselor with records needed prior to the conference.
Representing Genetic counselor in Multidisciplinary conference if counselor is unavailable.
Assisting Genetic counselor in clinic with genetic testing paperwork and test packing and shipping in clinic.
Maintaining the genetic testing result and genetic counseling referral databases.