Generalist, Human Resources – Operations (HRBP)

Universal Orlando•Orlando, FL

82d

About The Position

Provides HR counsel and support to Supervisors/Managers and hourly Team Members, with a heavy emphasis on maintaining positive employee relations. Supports Talent & Culture (T&C) activities involving reporting, communication, analysis, placement, and training for assigned client groups. Acts as a liaison with other T&C departments—including Talent Acquisition, Talent Development, Organizational Development, Payroll, Benefits, Team Member Services, Compensation, and Open Door—to manage and resolve issues and coordinate processes. Represents T&C to Team Members in operational areas. The role advises managers and supervisors on discipline and performance issues, investigates workplace concerns, and supports fair and consistent corrective action. It also assists Team Members with workplace relations, performance processes, reasonable accommodation discussions, benefits, payroll, policy questions, career paths, and internal transfers. The position monitors annual HR processes and special projects, participates in meetings, and follows established Environmental, Health & Safety policies, procedures, training, and team involvement activities.

Requirements

Bachelor’s degree in Human Resources, Industrial Relations, Business Management, or a related field.
Working knowledge of employee relations, staffing, and payroll.
Strong verbal and written communication skills.
Solid organizational skills and ability to handle multiple priorities.
Ability to adapt in a fast-paced, constantly changing environment.
Demonstrated ability to deliver high-quality HR services.
Ability to objectively coach Supervisors/Managers and Team Members through difficult and emotional issues.
Ability to research and analyze various types of data and information.
Independent, self-starting approach requiring minimal day-to-day task supervision.
Professional, confident demeanor.
Base knowledge of company policies and practices.
Thorough knowledge of MS Excel, Word, and PowerPoint.
Consistent attendance is a job requirement.

Nice To Haves

Two or more years of Human Resources experience in a large-scale, fast-paced HR environment, or an equivalent combination of education and experience.
Experience with an HRIS such as SAP.

Responsibilities

Consult with managers and supervisors on Team Member discipline and performance issues; investigate claims of harassment, discrimination, and policy violations; support termination and other discipline decisions; and promote fair, consistent coaching and counseling.
Support Team Members by communicating with guests and Team Members in parks and visiting break rooms and Lead offices to promote positive relations and identify potential issues.
Support reviews of Performance Reviews, Team Member Counseling, and Performance plans; ensure written communications are legal, fair, consistent, aligned with Universal Orlando’s values, and compliant with progressive discipline policy.
Provide input and drive dialogue regarding Team Member Reasonable Accommodation requests and decisions.
Manage and monitor annual HR processes and special project initiatives, following up as needed. Examples include Wardrobe Home Care, Open Door Plus Appeals, EIL, Town Hall events, TSAT meetings, HR Roundtable presentations, Peer Review preparation, Position Management reviews, work authorization expiration notifications, No Pay Report follow-up, Average Hours report, job descriptions, talent review, job fair staffing assistance, and XTRAS initiatives.
Attend special project, operational, and HR staff meetings.
Advise front-line hourly Team Members on benefits, payroll questions, policy interpretations, and EAP issues.
Provide direction on internal transfers and career paths, including onboarding plans, intern programs, seasonal supervisor offers, and related follow-up paperwork.
Participate in Environmental, Health & Safety responsibilities by following established UDX policies, procedures, and training, and taking part in Team Member involvement activities.
Perform other duties as assigned.