General Sales Manager at Capitol Ford

Capitol Ford • San Jose, CA

1d • Onsite

About The Position

The General Sales Manager at Capitol Ford will be responsible for the successful operation of the sales department by leading the team and following DGDG processes. This role involves motivating and monitoring the performance of the sales team, coaching them to maximize guest satisfaction, and leading all sales activities. The manager will also maintain an experienced level of product knowledge, ensure high Customer Satisfaction scores, and analyze metrics for improvement. Daily and weekly sales training meetings for Online and Product Specialists will be conducted, along with mentoring sales representatives on standard methodologies for performance improvement and ensuring proper guest follow-up through DGDG tools. The goal is to achieve forecasted goals and objectives for the dealership.

Requirements

• Minimum 3 years of automotive General Sales Manager experience required
• Proven track record of successfully leading a high-performing dealership sales team and achieving sales, gross, CSI, and profitability goals
• Strong experience overseeing both new and used vehicle sales operations
• Proven experience hiring, training, developing, and leading Sales Managers and sales teams
• Strong Finance experience and understanding of dealership F&I operations
• Strong background in leveraging technology and driving DGDG processes
• DMV Check required

Nice To Haves

• Experience in Used Vehicle management preferred

Responsibilities

• Hire, motivate and monitor the performance of the team
• Coach sales team to maximize guest satisfaction
• Lead all sales activities and maintain an experienced level of product knowledge
• Ensure high Customer Satisfaction scores and analyze these metrics to isolate areas for improvement
• Conduct daily and weekly sales training meetings for Online and Product Specialists
• Mentor new and experienced sales reps on standard methodologies for improving performance
• Ensure proper follow up of all guests by developing, implementing, and monitoring our DGDG tools
• Achieve forecasted goals and objectives for dealership

Benefits

• Medical
• Dental
• Vision
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed