General Merchandise Lead

Meijer•Grand Rapids, MI

About The Position

The General Merchandise Lead provides direction related to the operations, processes, and conditions of their area. The role plans, guides, and empowers team members in the day-to-day operation of the department and models an exceptional customer experience. The Lead helps achieve department goals and influences peers to create a continued winning strategy. The position supports customer service and sales goals, team member training and development, scheduling, product freshness and presentation, food safety, safe work practices, and department operations. It may also involve serving in a Lead capacity in other store departments and performing other duties as assigned or required.

Requirements

Passion for customer service and engagement that conveys approachability to customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Ability to create a positive influence and strong team environment.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience.
Creative thinking skills.
Experience executing plans.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to exceed customer service and sales goals, maintain the area to Meijer standards, and complete required training.
Support training new team members and cross-training high-potential talent, including peer coaching on job responsibilities and standards to improve productivity.
Work with leadership on department schedule writing to support team member engagement, customer service, store sales, and profitability.
Monitor the execution of rotation and dating policies to ensure product freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in ordering, receiving, stocking, pricing, and product display, where applicable.
Create an environment that supports Meijer culture, including valuing Diversity, Equity, and Inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
Act in a Lead capacity in other store departments when required.