General Merchandise Lead

Meijer•Canal Winchester, OH

About The Position

The General Merchandise Lead provides direction on the operations, processes, and conditions of their area. They plan, guide, and empower team members in day-to-day department operations, model exceptional customer experiences, and help achieve department goals by influencing peers and supporting a winning strategy. The role includes engaging peers to improve customers’ shopping and checkout experiences; communicating and assigning daily tasks; mentoring and coaching team members; supporting training and cross-training; and collaborating with leadership on department scheduling. The Lead helps ensure products are fresh and properly rotated, food safety and safe-work standards are followed, and ordering, receiving, stocking, pricing, and product displays are completed where applicable. They also support Meijer’s inclusive culture, operate registers and powered equipment when needed, participate in period-end inventories where applicable, and may serve as a Lead in other store departments. Other duties may be assigned or required.

Requirements

Passion for customer service and engagement that conveys approachability to customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Creative thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to positively influence a strong team environment.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience preferred.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to help exceed customer service and sales goals, maintain Meijer standards, and complete required training.
Support training new team members and cross-training high-potential talent, including peer coaching on job responsibilities and standards.
Work with leadership on department schedule writing to support team member engagement, customer service, sales, and profitability.
Monitor execution of rotation and dating policies to ensure product freshness.
Guide the team in following food safety standards and regulations and working safely in line with 200% accountability.
Lead team members in completing ordering, receiving, stocking, pricing, and product displays where applicable.
Help create an environment that supports Meijer’s culture, including valuing diversity, equity, and inclusion.
Operate a register and handle cash when needed.
Operate powered equipment where applicable.
Participate in period-end inventories where applicable.
May act in a Lead capacity in other departments throughout the store.