General Merchandise Lead

Meijer•Lima, OH

About The Position

The General Merchandise Lead provides direction for the operations, processes, and conditions of their area. They plan, guide, and empower team members in the department’s day-to-day operations, model exceptional customer experiences, and help achieve department goals by influencing peers and supporting a winning strategy. The role includes engaging peers to improve customers’ shopping and checkout experiences; communicating and assigning daily tasks; coaching, mentoring, and training team members; supporting department scheduling with leadership; monitoring product rotation and dating; and guiding compliance with food safety and safe-work standards. The lead helps ensure ordering, receiving, stocking, pricing, and product displays are completed where applicable, operates registers and powered equipment as needed, participates in period-end inventories where applicable, and may serve in a lead capacity in other store departments. Other duties may be assigned or required.

Requirements

Passion for customer service and an engaged, approachable manner with customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Creative thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to positively influence others and create a strong team environment.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience preferred.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to meet customer service and sales goals, maintain area standards, and complete required training.
Support training new team members and cross-training high-potential talent; provide peer coaching on job responsibilities and standards to improve productivity.
Work with leadership on department schedule writing to support team member engagement, customer service, store sales, and profitability.
Monitor execution of product rotation and dating policies to ensure freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in completing ordering, receiving, stocking, pricing, and product displays, where applicable.
Create an environment that supports Meijer culture, including valuing diversity, equity, and inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
Act in a lead capacity in other store departments when required.
Perform other duties as assigned or required.