General Merchandise Lead

Meijer•Danville, IL

10d

About The Position

The General Merchandise Lead provides direction for the operations, processes, and conditions of their area. The role plans, guides, and empowers team members in the department’s day-to-day work, models an exceptional customer experience, and helps achieve department goals. The Lead influences peers and supports a continued winning strategy while maintaining Meijer standards and fostering an inclusive team environment. The position engages peers to provide customers with a strong shopping and checkout experience; communicates and assigns daily tasks; mentors and coaches team members; supports training and cross-training; and works with leadership on department scheduling. It also helps ensure product freshness, food safety, safe work practices, and completion of applicable ordering, receiving, stocking, pricing, display, register, cash-handling, powered-equipment, and inventory duties. The Lead may also serve in a lead capacity in other store departments and perform other assigned or required duties.

Requirements

Passion for customer service and an engaged, approachable manner with customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Positive influence to create a strong team environment.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to help exceed customer service and sales goals, maintain Meijer standards, and complete required training.
Support training new team members and cross-training high-potential talent, including peer coaching on job responsibilities and standards.
Work with leadership on department schedule writing to support team member engagement, customer service, store sales, and profitability.
Monitor execution of product rotation and dating policies to ensure product freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in completing ordering, receiving, stocking, pricing, and product display duties, where applicable.
Help create an environment that supports Meijer culture and values diversity, equity, and inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable.
Act in a Lead capacity in other departments throughout the store when required.
Perform other duties as assigned or required.