General Merchandise Lead

Meijer•Rochester Hills, MI

About The Position

The General Merchandise Lead provides direction on department operations, processes, and conditions, and plans, guides, and empowers team members in day-to-day work. The role models exceptional customer experiences, helps achieve department goals, and influences peers to support a successful department strategy. The Lead engages team members to deliver a strong shopping and checkout experience, communicates and assigns daily tasks, and mentors and coaches peers to support customer service and sales goals, department standards, and required training. The role also supports onboarding and cross-training, works with leadership on department scheduling, and promotes team member engagement, customer service, sales, and profitability. The position helps maintain product freshness and compliance with rotation, dating, food safety, and safety policies. It guides ordering, receiving, stocking, pricing, and product displays where applicable; may operate a register and powered equipment; and may participate in period-end inventories. The Lead may also serve in a lead capacity in other store departments and perform other assigned or required duties.

Requirements

Passion for customer service and engagement that conveys approachability to customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Creative thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to positively influence others and create a strong team environment.
Commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to help exceed customer service and sales goals, maintain department standards, and complete required training.
Support training new team members and cross-training high-potential talent, including peer coaching on job responsibilities and standards.
Work with leadership on department schedule writing to support team member engagement, customer service, store sales, and profitability.
Monitor execution of product rotation and dating policies to ensure freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in ordering, receiving, stocking, pricing, and product display where applicable.
Help create an environment that supports Meijer culture and values Diversity, Equity, and Inclusion.
Operate a register and handle cash when needed.
Operate powered equipment where applicable.
Participate in period-end inventories where applicable.
May act in a Lead capacity in other departments throughout the store.
Perform other duties as assigned or required.