General Merchandise Clerk
About The Position
The General Merchandise Clerk (GMC) delivers G.O.A.T. (Greet, Observe, Assist, Thank) service and supports multiple areas of store operations. This versatile role may shift among assignments according to operational needs and includes front-end duties such as bagging purchases, gathering shopping carts, and helping maintain an efficient checkout process. Other work may include stocking and organizing merchandise, fulfilling e-commerce orders, and assisting with floral and fresh-cut produce preparation and presentation. The GMC provides courteous customer assistance, supports grocery, e-commerce, produce, and floral operations, and helps maintain clean, safe, and well-organized sales and backroom areas. The position requires safe use of standard store equipment and the ability to adapt to assigned duties, including courtesy clerk work.
Requirements
- Must be at least 18 years of age.
- Valid Food Handler / Health Card.
- Ability to work in a fast-paced environment and handle multiple tasks and responsibilities.
- Friendly, helpful attitude focused on customer satisfaction and service.
- Ability to work well with a team and follow direction with a good attitude.
- Excellent oral and written communication skills, with the ability to communicate clearly and respectfully with customers and teammates.
- Basic math and reading skills for handling pricing, labels, equipment, and inventory.
- Good problem-solving abilities and attention to detail.
- Ability to stand, walk, bend, and kneel for four to eight hours per day and lift packages and other items up to 50 pounds.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Must maintain integrity and follow store policies and procedures, including safety standards and the collective bargaining agreement.
Nice To Haves
- High school diploma (preferred but not required).
Responsibilities
- Provide friendly, helpful, professional G.O.A.T. service to customers.
- Answer customer questions, help locate products, make product recommendations, and report out-of-stock issues or customer concerns to store management.
- Bag groceries carefully and efficiently, separate items appropriately, and offer assistance loading groceries into customers’ vehicles.
- Gather shopping carts from the parking lot and organize them at store entrances.
- Open boxes and stock or refill general merchandise shelves, displays, and end caps.
- Follow CAO bread procedures for working and writing bread orders.
- Build and maintain product displays according to store planograms, seasonal guidelines, and store management direction.
- Bale cardboard and keep the backroom clean, organized, and free of clutter.
- Ensure signage and pricing are visible and accurate, including routine price changes.
- Keep aisles and display areas clean, safe, and free of hazards; sweep floors, clean spills, and remove trash as needed.
- Receive online orders, locate and inspect items for damage, defects, and freshness, and pack orders to meet customer expectations.
- Replace or promptly report unavailable or damaged items and update customers about substitutions or delays.
- Pack items to prevent transport damage and clearly label orders for pickup.
- Communicate order progress and issues to store management.
- Carry or escort completed e-commerce orders to customers’ vehicles.
- Cut, prepare, package, label, and price fresh-cut produce for sale.
- Stock and rotate produce to maintain freshness and attractive displays.
- Monitor product temperatures and maintain proper storage conditions.
- Maintain records of damaged and lost merchandise.
- Complete price changes and assist the Produce Manager with monthly inventory counts.
- Open, price, and stock floral merchandise and keep displays neat, attractive, and organized.
- Monitor floral inventory for freshness and quality and promptly remove wilted or damaged products.
- Place point-of-sale signs, tags, and promotional materials for floral and GMC produce products, including routine price updates.
- Support the Produce department by stocking and maintaining the salad wall and other GMC produce items.
- Operate standard store equipment safely and efficiently in accordance with established safety protocols.
- Collaborate with team members to support smooth department operations and a positive customer experience.
- Perform other assigned related duties, including courtesy clerk duties.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
