General Merchandise Clerk
About The Position
The General Merchandise Clerk (GMC) delivers G.O.A.T. (Greet, Observe, Assist, Thank) customer service and supports multiple areas of store operations. The role requires versatility and adaptability, with assignments that may shift according to store operational needs. Work may include front-end customer assistance, grocery and merchandise stocking, e-commerce order fulfillment, produce preparation, and floral merchandising. Front-end duties include bagging purchases, gathering shopping carts, helping customers load groceries, and supporting an efficient checkout process. Grocery responsibilities include stocking shelves and displays, following bread-order procedures, maintaining accurate signage and pricing, and keeping aisles and backrooms safe and clean. E-commerce duties include selecting, inspecting, packing, labeling, and helping deliver customer orders for pickup. Produce and floral work includes preparing and displaying products, monitoring freshness and inventory, and maintaining pricing and presentation. The clerk also operates standard store equipment safely, collaborates with team members, and performs other assigned duties, including courtesy clerk duties.
Requirements
- Must be at least 18 years of age.
- Must have a valid Food Handler / Health Card.
- Ability to work in a fast-paced environment and handle multiple tasks and responsibilities.
- Friendly, helpful attitude and a focus on customer satisfaction and service.
- Ability to work well within a team and follow direction with a good attitude.
- Excellent oral and written communication skills, with the ability to communicate clearly and respectfully with customers and teammates.
- Basic math and reading skills for handling pricing, labels, equipment, and inventory.
- Good problem-solving abilities and attention to detail.
- Ability to stand, walk, bend, and kneel for four to eight hours per day and lift packages and other items weighing up to 50 pounds.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Must maintain integrity and adhere to store policies and procedures, including safety standards and the collective bargaining agreement.
Nice To Haves
- High school diploma preferred but not required.
Responsibilities
- Provide friendly, helpful, professional G.O.A.T. customer service.
- Assist customers with questions, product locations and recommendations, and communicate out-of-stock issues or customer concerns to store management.
- Bag groceries carefully and efficiently, separate items appropriately, and offer or help customers load groceries into their vehicles.
- Gather shopping carts from the parking lot and organize them at store entrances.
- Stock and refill shelves, displays, and end caps with general merchandise.
- Follow CAO bread procedures for working and writing bread orders.
- Build and maintain product displays according to store planograms, seasonal guidelines, and direction from store management.
- Bale cardboard and keep the backroom clean, organized, and free of clutter.
- Maintain accurate, visible signage and pricing, including routine price changes.
- Keep aisles and display areas clean and safe; sweep floors, clean spills, and remove trash as needed.
- Receive online orders, locate and inspect items for damage, defects, or freshness, and pack them to meet customer expectations.
- Promptly replace or report unavailable or damaged items and update customers about substitutions or delays.
- Pack and clearly label orders for pickup, and communicate order progress or issues to store management.
- Carry or escort completed e-commerce orders to customers' vehicles.
- Cut, prepare, package, label, and price fresh-cut produce.
- Stock and rotate merchandise, monitor product temperatures and storage conditions, and maintain records of damaged and lost merchandise.
- Complete price changes and assist the Produce Manager with monthly inventory counts.
- Open, price, and stock floral merchandise; maintain attractive displays and remove wilted or damaged products.
- Place point-of-sale signs, tags, and promotional materials for floral and GMC produce products, including routine price updates.
- Support the Produce department by stocking and maintaining the salad wall and other GMC produce items.
- Operate standard store equipment safely and efficiently while following established safety protocols.
- Collaborate with team members to support smooth department operations and a positive customer experience.
- Perform other related duties as assigned, including courtesy clerk duties.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
