General Merchandise Clerk
About The Position
The General Merchandise Clerk (GMC) supports multiple areas of store operations and provides friendly, helpful customer service using the G.O.A.T. (Greet, Observe, Assist, Thank) approach. The role requires versatility and adaptability, as assignments may shift according to store operational needs. Front-end duties include bagging purchases, gathering shopping carts, and helping maintain an efficient checkout process. Depending on assignment, the clerk may also stock and display merchandise, fulfill e-commerce orders, prepare and present fresh-cut produce, and support floral operations. The position also includes maintaining clean, organized, and safe work areas, following store procedures, and performing other related duties as assigned.
Requirements
- Must be at least 18 years of age.
- Valid Food Handler / Health Card.
- Ability to work in a fast-paced environment and handle multiple tasks and responsibilities.
- Friendly, helpful attitude and a consistent focus on customer satisfaction and service.
- Ability to work well with a team and follow directions with a good attitude.
- Excellent oral and written communication skills, including the ability to communicate clearly and respectfully with customers and teammates.
- Basic math and reading skills for handling pricing, labels, equipment, and inventory.
- Good problem-solving abilities and attention to detail.
- Ability to stand, walk, bend, and kneel for four to eight hours per day and lift packages and other items weighing up to 50 pounds.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to maintain integrity and follow store policies and procedures, including safety standards and the collective bargaining agreement.
Nice To Haves
- High school diploma (preferred but not required).
Responsibilities
- Provide friendly, professional service and enhance customers’ shopping experience using the G.O.A.T. approach.
- Answer customer questions, help locate products, offer recommendations, and communicate out-of-stock issues or customer concerns to store management.
- Bag groceries carefully and efficiently, separate items appropriately, and offer or help customers load groceries into their vehicles.
- Gather shopping carts from the parking lot and organize them at store entrances.
- Open boxes and stock or refill shelves, displays, and end caps with general merchandise.
- Follow CAO bread procedures for working and writing bread orders.
- Build and maintain product displays according to store planograms, seasonal guidelines, and management direction.
- Bale cardboard and keep the backroom clean, organized, and free of clutter.
- Ensure signage and pricing are accurate and visible, including routine price changes.
- Keep aisles and displays clean and hazard-free; sweep floors, clean spills, and remove trash as needed.
- Receive e-commerce orders, locate and inspect items for damage, defects, and freshness, and pack them to meet customer expectations.
- Promptly replace or report unavailable or damaged e-commerce items and update customers about substitutions or delays.
- Pack and clearly label e-commerce orders for pickup, and communicate order progress or issues to store management.
- Carry or escort completed customer orders from the store to customers’ vehicles.
- Cut, prepare, package, label, and price fresh-cut produce for sale.
- Stock and rotate produce to maintain freshness and attractive displays; monitor temperatures and proper storage conditions.
- Maintain records of damaged and lost merchandise, complete price changes, and assist the Produce Manager with monthly inventory counts.
- Open, price, and stock floral merchandise; keep displays neat and attractive and remove wilted or damaged products.
- Place point-of-sale signs, tags, and promotional materials for floral and GMC produce products, including routine price updates.
- Support the Produce department by stocking and maintaining the salad wall and other GMC produce items.
- Operate standard store equipment safely and efficiently in accordance with safety protocols.
- Collaborate with team members to support smooth department operations and a positive customer experience.
- Perform other related duties as required and assigned, including courtesy clerk duties.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
