General Merchandise Clerk

Hy-Vee•Maple Grove, MN

16h

About The Position

The General Merchandise Clerk provides prompt, efficient, and friendly customer service while rotating, facing, and replenishing merchandise. The clerk reviews department and store displays for cleanliness, product quality, and quantity, and helps maintain a clean, organized, and pleasant shopping environment. The role may also involve checking in products, reviewing invoices, operating department registers where applicable, assisting with inventory, maintaining displays, and supporting other store areas as needed. The position reports to the District Store Director, Store Manager, Assistant Managers of Health Wellness Home, Store Operations, and Perishables, and the GM Department Manager. No positions report to this role. The job is non-exempt and has access to confidential information including sales and pricing. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Excellent customer service skills.
Ability to solve practical problems and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people by providing basic direction.
Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Ability to perform the listed physical activities, including climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Nice To Haves

Over six months to a year of related work experience is preferred.

Responsibilities

Provide prompt, efficient, and friendly customer service, treating customers with care, concern, and patience.
Greet customers, learn and use their names when possible, and help them locate or reach products, handle heavy items, and communicate suggestions or requests.
Answer telephone calls promptly and provide helpful service.
Work cooperatively with coworkers to support customer satisfaction and a pleasant work environment.
Follow sanitation procedures and keep the work area clean and neat.
Rotate, face, and replenish merchandise and maintain product quality standards.
Anticipate daily product needs and review department cleanliness, product quality, and quantity.
Check in products, put products away, and may review invoices.
Operate department registers and receive payment or make change where applicable.
Assist with inventory as requested.
Maintain displays in the department and throughout the store; build displays as needed.
Remove trash promptly.
Follow department and company guidelines for personal hygiene and dress, and report to work as scheduled and on time.
Order products and supplies and price products for customers as necessary.
Assist in other store areas and perform other job-related duties and special projects as required.