General Merchandise Clerk - Full Time

Hy-Vee, Inc.•Wausau, WI

About The Position

The General Merchandise Clerk provides prompt, efficient, and friendly customer service while rotating, facing, and replenishing merchandise. The role reviews department status and store displays for cleanliness, product quality, and quantity, and helps maintain a clean and pleasant shopping environment. The clerk works with customers and coworkers, supports department operations including product handling, registers, inventory, and displays, and assists in other store areas as needed. The position has daily contact with customers and the general public and may access confidential sales and pricing information.

Requirements

Excellent customer service skills.
Ability to solve practical problems and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people and provide basic direction.
Ability to perform medium physical work, exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Ability to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Visual ability covering near and far vision, depth perception, color vision, and field of vision, with or without correction.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

Over six months to one year of related work experience is preferred.

Responsibilities

Provide prompt, efficient, friendly customer service and treat customers with care, concern, and patience.
Smile and greet customers throughout the store and learn and use customers’ names when possible.
Help customers locate products, reach items, load or unload heavy items, and communicate their suggestions or requests.
Answer telephone calls promptly and provide helpful service.
Work with coworkers as a team to support customer satisfaction and a pleasant work environment.
Follow sanitation procedures and keep the work area clean and neat.
Rotate, face, and replenish merchandise and maintain product quality standards.
Anticipate the department’s daily product needs and review cleanliness, product quality, and quantity.
Check in and put away products and, when applicable, review invoices.
Operate department registers and receive payments and make change, where applicable.
Assist with inventory as requested.
Maintain displays in the department and throughout the store; build displays as needed.
Remove trash promptly.
Follow department and company guidelines for personal hygiene and dress, as well as company policies and store guidelines.
Report to work as scheduled and on time.
Order products and supplies and price products for customers as necessary.
Assist in other areas of the store and perform other related duties and special projects as required.