General Merchandise Clerk

Stater Bros. Markets•La Verne, CA

6d•$17 - $24•Onsite

About The Position

The General Merchandise Clerk (GMC) delivers G.O.A.T. (Greet, Observe, Assist, Thank) customer service and supports multiple areas of store operations. The role requires versatility and adaptability, as assignments and responsibilities may change based on store needs. Duties include front-end support such as bagging purchases and gathering carts, as well as stocking and merchandising, fulfilling e-commerce orders, and assisting with produce and floral preparation and presentation. The GMC may work in one or more store departments. The position includes helping customers, maintaining safe and orderly displays and work areas, and following applicable store procedures and safety standards. The hourly pay range is $17.10–$23.80; the successful candidate starts at step 1 under the collective bargaining agreement.

Requirements

Must be at least 18 years of age.
Valid Food Handler / Health Card.
Ability to work in a fast-paced environment and handle multiple tasks and responsibilities.
Friendly, helpful attitude with a focus on customer satisfaction and service.
Ability to work well with a team and follow direction with a positive attitude.
Excellent oral and written communication skills, including the ability to communicate clearly and respectfully with customers and teammates.
Basic math and reading skills for pricing, labels, equipment, and inventory tasks.
Good problem-solving ability and attention to detail.
Ability to stand, walk, bend, and kneel for four to eight hours per day and lift packages and other items weighing up to 50 pounds.
Availability to work a flexible schedule, including evenings, weekends, and holidays.
Must maintain integrity and follow store policies and procedures, including safety standards and the collective bargaining agreement.

Nice To Haves

High school diploma (preferred but not required).

Responsibilities

Provide friendly, helpful, professional customer service using the G.O.A.T. approach.
Answer customer questions, help locate products and provide recommendations, and communicate out-of-stock issues or customer concerns to store management.
Bag groceries carefully and efficiently, separate items properly, and offer assistance loading groceries into customers’ vehicles.
Gather shopping carts from the parking lot and organize them at store entrances.
Stock and refill shelves, displays, and end caps with general merchandise; follow CAO bread procedures for working and writing bread orders.
Build and maintain product displays according to store planograms, seasonal guidelines, and management direction.
Bale cardboard and keep the backroom clean, organized, and free of clutter.
Maintain accurate, visible signage and pricing, including routine price changes.
Keep aisles and displays clean and safe; sweep floors, clean spills, and remove trash as needed.
Fulfill online orders by locating and inspecting items, handling unavailable or damaged items and substitutions, packing and labeling orders, and communicating order progress or issues to management.
Carry or escort completed e-commerce orders from the store to customers’ vehicles.
Cut, prepare, package, label, and price fresh-cut produce; stock and rotate products, monitor temperatures and storage conditions, maintain damaged/lost merchandise records, complete price changes, and assist with monthly inventory counts.
Open, price, and stock floral merchandise; maintain attractive displays, monitor freshness and quality, remove damaged products, and place or update point-of-sale signs and promotional materials.
Support the Produce department by stocking and maintaining the salad wall and other GMC produce items.
Safely operate standard store equipment, including hand trucks, box cutters, and department equipment, according to safety protocols.
Collaborate with team members to support smooth department operations and a positive customer experience.
Perform other related duties as assigned, including courtesy clerk duties.