General Merchandise Clerk

Stater Bros. Markets•Costa Mesa, CA

8d•$17 - $24•Onsite

About The Position

The General Merchandise Clerk (GMC) provides G.O.A.T. (Greet, Observe, Assist, Thank) customer service and supports multiple areas of store operations. The role requires versatility and adaptability, with assignments that may shift according to store operational needs. Responsibilities include helping customers and supporting checkout, gathering shopping carts, stocking and organizing merchandise, fulfilling e-commerce orders, and assisting with produce and floral preparation and presentation. The GMC may work in grocery, e-commerce, produce, floral, and other store assignments. The position also includes operating standard store equipment safely, collaborating with team members, and performing other assigned duties, including courtesy clerk duties.

Requirements

Must be at least 18 years of age.
Must have a valid Food Handler / Health Card.
Ability to work in a fast-paced environment and handle multiple tasks and responsibilities.
Friendly, helpful attitude and focus on customer satisfaction and service.
Ability to work well on a team and follow direction with a good attitude.
Excellent oral and written communication skills, including the ability to communicate clearly and respectfully with customers and teammates.
Basic math and reading skills for handling pricing, labels, equipment, and inventory.
Good problem-solving abilities and attention to detail.
Ability to stand, walk, bend, and kneel for up to four to eight hours per day.
Ability to lift packages and other items weighing up to 50 pounds.
Availability to work a flexible schedule, including evenings, weekends, and holidays.
Must maintain integrity and follow store policies and procedures, including safety standards and the collective bargaining agreement.

Nice To Haves

High school diploma (preferred but not required).

Responsibilities

Provide friendly, helpful, professional G.O.A.T. service and enhance customers’ shopping experiences.
Answer customer questions, help locate products, make product recommendations, and communicate out-of-stock issues or customer concerns to store management.
Bag groceries carefully and efficiently, separate items appropriately, and offer assistance loading groceries into customers’ vehicles.
Gather shopping carts from the parking lot and organize them at store entrances.
Open boxes and stock or refill shelves, displays, and end caps with general merchandise.
Follow CAO bread procedures for working and writing bread orders.
Build and maintain product displays in accordance with store planograms, seasonal guidelines, and management direction.
Bale cardboard and keep the backroom clean, organized, and free of clutter.
Maintain accurate, visible signage and pricing, including routine price changes.
Keep aisles and display areas clean, safe, and free of hazards; sweep floors, clean spills, and remove trash as needed.
Receive online orders, locate and inspect items, and pack and label orders for pickup.
Promptly replace or report unavailable or damaged items and update customers about substitutions or delays.
Communicate e-commerce order progress and issues to store management.
Carry or escort completed e-commerce orders to customers’ vehicles.
Cut, prepare, package, label, and price fresh-cut produce items.
Stock and rotate merchandise to maintain freshness and attractive displays.
Monitor product temperatures and maintain proper storage conditions.
Maintain records of damaged and lost merchandise.
Complete price changes and assist the Produce Manager with monthly inventory counts.
Open, price, and stock floral merchandise, maintaining neat, attractive, and organized displays.
Monitor floral inventory quality and freshness and remove wilted or damaged products.
Place point-of-sale signs, tags, and promotional materials for floral and GMC produce products, including routine price updates.
Support the Produce department by stocking and maintaining the salad wall and other GMC produce items.
Operate standard store equipment safely and efficiently, following established safety protocols.
Work collaboratively with team members to support department operations and customer experience.
Perform other related assigned duties, including courtesy clerk duties.