General Merchandise Clerk
About The Position
The General Merchandise Clerk (GMC) delivers G.O.A.T. (Greet, Observe, Assist, Thank) customer service and supports multiple areas of store operations. The role requires versatility and adaptability, with assignments that may change according to store operational needs. Duties may include bagging purchases, gathering shopping carts, stocking and organizing merchandise, fulfilling e-commerce orders, and assisting with floral and fresh-cut produce preparation and presentation. The GMC helps customers, maintains clean and safe shopping and backroom areas, stocks and prices products, and supports grocery, e-commerce, produce, and floral operations. The position may also include courtesy clerk duties and other related tasks as assigned.
Requirements
- Must be at least 18 years of age.
- A valid Food Handler / Health Card is required.
- Ability to work in a fast-paced environment and handle multiple tasks and responsibilities.
- Friendly, helpful attitude focused on customer satisfaction and service.
- Ability to work well within a team and follow direction with a good attitude.
- Strong oral and written communication skills, including the ability to communicate clearly and respectfully with customers and teammates.
- Basic math and reading skills for handling pricing, labels, equipment, and inventory.
- Good problem-solving abilities and attention to detail.
- Ability to stand, walk, bend, and kneel for four to eight hours per day and lift packages and other items up to 50 pounds.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Must maintain integrity and follow store policies and procedures, including safety standards and the collective bargaining agreement.
Nice To Haves
- High school diploma is preferred but not required.
Responsibilities
- Provide friendly, helpful, professional customer service and assist customers with questions, product locations, recommendations, out-of-stock issues, and concerns.
- Bag groceries carefully and efficiently, assist customers with loading groceries into vehicles, and gather and organize shopping carts.
- Stock and refill shelves, displays, and end caps; build and maintain product displays in accordance with planograms and seasonal guidelines.
- Follow CAO bread procedures when working with and writing bread orders.
- Bale cardboard and keep the backroom clean, organized, and free of clutter.
- Maintain accurate product signage and pricing, including routine price changes.
- Keep aisles and display areas clean and safe; sweep floors, clean spills, and remove trash as needed.
- Fulfill online orders by locating and inspecting products, handling unavailable or damaged items, communicating substitutions or delays, packing and labeling orders, and updating management on order progress or issues.
- Assist customers with carrying or escorting completed e-commerce orders to their vehicles.
- Cut, prepare, package, label, and price fresh-cut produce; stock and rotate products, monitor temperatures and storage conditions, maintain records of damaged and lost merchandise, complete price changes, and assist with monthly inventory counts.
- Open, price, and stock floral merchandise; maintain attractive displays and monitor product freshness and quality, removing wilted or damaged products.
- Place floral and GMC produce point-of-sale signs, tags, and promotional materials, including routine price updates.
- Support the Produce department by stocking and maintaining the salad wall and other GMC produce items.
- Operate standard store equipment safely and efficiently, following established safety protocols.
- Collaborate with team members to support smooth department operations and a positive customer experience.
- Perform other related duties as assigned, including courtesy clerk duties.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
