General Merchandise Clerk

Hy-Vee, Inc.•Cedar Rapids, IA

16h

About The Position

The General Merchandise Clerk provides prompt, efficient, and friendly customer service while rotating, facing, and replenishing merchandise. The clerk reviews department conditions and store displays for cleanliness, product quality, and quantity, and helps maintain an appealing and well-stocked shopping environment. The role works with coworkers to support customer satisfaction and a pleasant work environment, follows sanitation and company guidelines, and assists in other store areas as needed.

Requirements

Must be at least 18 years old.
Excellent customer service skills.
Ability to solve practical problems and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people or provide basic direction.
Ability to perform medium physical work, exerting up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Ability to perform the listed physical activities, including climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Vision requirements include near and distant vision, depth perception, color vision, and field of vision, with or without correction.
Successful completion of a pre-employment drug screen is a condition of employment.

Nice To Haves

Over six months to a year of related work experience preferred.

Responsibilities

Provide prompt, efficient, and friendly customer service, showing care, concern, and patience in customer interactions.
Smile, greet customers, and make an effort to learn and use their names when possible.
Help customers locate products, reach items, load or unload heavy items, and communicate their suggestions or requests.
Answer telephone calls promptly and provide helpful service.
Work with coworkers to support customer satisfaction and a pleasant work environment.
Follow sanitation procedures and keep the work area clean and neat.
Rotate, face, and replenish merchandise and maintain product quality standards.
Anticipate daily product needs and review department cleanliness, product quality, and quantity.
Check in and put away products, and review invoices as needed.
Operate department registers and process payments and change where applicable.
Assist with inventory as requested.
Maintain displays in the department and throughout the store.
Remove trash in a timely manner.
Follow department and company standards for personal hygiene, dress, and other policies.
Report to work as scheduled and on time.
Build displays, order products and supplies, and price products as needed.
Assist in other store areas and perform other related duties and special projects as required.