General Merchandise Clerk

Stater Bros. Markets•Vista, CA

8h•$17 - $24•Onsite

About The Position

The General Merchandise Clerk (GMC) delivers G.O.A.T. (Greet, Observe, Assist, Thank) customer service and supports multiple areas of store operations. The role requires versatility and adaptability, with assignments and responsibilities shifting based on store operational needs. Front-end work includes bagging customer purchases, gathering shopping carts, helping customers load groceries, and supporting an efficient checkout process. Depending on assignment, the clerk may also stock and organize merchandise, maintain displays, fulfill e-commerce orders, prepare fresh-cut produce, and support floral operations. The position also includes maintaining clean, safe work areas and using store equipment according to safety protocols.

Requirements

Must be at least 18 years of age.
Valid Food Handler / Health Card.
Ability to work in a fast-paced environment and handle multiple tasks and responsibilities.
Friendly, helpful attitude focused on customer satisfaction and service.
Ability to work well within a team and follow directions with a good attitude.
Excellent oral and written communication skills, with the ability to communicate clearly and respectfully with customers and teammates.
Basic math and reading skills for handling pricing, labels, equipment, and inventory.
Good problem-solving abilities and attention to detail.
Ability to stand, walk, bend, and kneel for four to eight hours per day and lift packages and other items up to 50 pounds.
Availability to work a flexible schedule, including evenings, weekends, and holidays.
Must maintain integrity and follow store policies and procedures, including safety standards and the collective bargaining agreement.

Nice To Haves

High school diploma (preferred but not required).

Responsibilities

Provide friendly, helpful, professional service that enhances the customer’s shopping experience using the G.O.A.T. approach.
Answer customer questions, help locate products, provide recommendations, and communicate out-of-stock issues or customer concerns to store management.
Bag groceries carefully and efficiently, separate items properly, and offer or help customers load groceries into their vehicles.
Gather shopping carts from the parking lot and organize them at store entrances.
Open boxes and stock or refill grocery shelves, displays, and end caps with general merchandise.
Follow CAO bread procedures for working and writing bread orders.
Build and maintain product displays according to store planograms, seasonal guidelines, and store management direction.
Regularly bale cardboard and keep the backroom clean, organized, and free of clutter.
Ensure signage and pricing are visible and accurate, including routine price changes.
Keep aisles and display areas clean, safe, and free of hazards; sweep floors, clean spills, and remove trash as needed.
Receive online orders, accurately locate and inspect items for damage, defects, or freshness, and pack them to meet customer expectations.
Promptly replace or report unavailable or damaged e-commerce items and update customers about substitutions or delays.
Pack e-commerce items to prevent damage during transport and label orders clearly for pickup.
Communicate order progress or issues to store management.
Carry or escort completed customer orders from the store to customers’ vehicles.
Cut, prepare, package, label, and price fresh-cut produce for sale.
Stock and rotate produce to maintain freshness and attractive displays.
Monitor product temperatures and maintain proper storage conditions.
Maintain records of damaged and lost merchandise.
Complete price changes and assist the Produce Manager with monthly inventory counts.
Open, price, and stock floral merchandise while keeping displays neat, attractive, and organized.
Monitor floral inventory for freshness and quality and promptly remove wilted or damaged products.
Place point-of-sale signs, tags, and promotional materials for floral and GMC produce products, including routine price updates.
Support the Produce department by stocking and maintaining the salad wall and other GMC produce items.
Safely and efficiently operate standard store equipment, including hand trucks, box cutters, and department equipment, in accordance with safety protocols.
Collaborate with team members to support smooth department operations and an excellent customer experience.
Perform other related duties as required and assigned, including courtesy clerk duties.