General Manager

Associa•Washington, DC

3d•$125,000 - $135,000•Onsite

About The Position

CMC, an Associa company, is hiring a General Manager to oversee a condominium community in Washington, DC. This onsite role oversees office, administrative, and maintenance projects, including capital improvements. The General Manager serves as a liaison among homeowners, Board of Directors and committee members, association management staff, and maintenance vendors and contractors. The role implements Board policies and directives within the management agreement and works with the Board on strategic initiatives, governance, and association projects. It also involves community inspections and compliance, homeowner communications and service, financial and budget oversight, vendor procurement and project management, maintenance coordination, and preparation and scheduling of Board materials and meetings. The annual salary is $125,000–$135,000.

Requirements

At least 2 years of community association management experience.
Knowledge of the Association Board of Directors and General Manager roles and how they interface with homeowner requests.
Willingness to obtain and maintain a CMCA, AMS, or PCAM credential; company paid.
Customer-service driven and team oriented.
Takes ownership and initiative, communicates proactively, and offers ideas and solutions to improve processes, create efficiencies, and reduce expenses.
Ability to interpret financials and create budgets, including balance sheets, income statements, operating expenses, reserve studies, delinquency reports, and variance analyses.
Effective project management skills, including the ability to prioritize and manage multiple projects at different stages and communicate with all parties involved.
Excellent written and spoken communication skills and effective conflict resolution techniques.

Responsibilities

Implement Board policy and directives within the scope of the management agreement, and work with the Board on strategic initiatives, policy governance, and association projects.
Walk and inspect the community, ensure it is well maintained, and ensure the Code, Compliance, Rules & Regulations are followed.
Issue violation notices to homeowners and follow up to ensure corrections are made.
Meet and greet homeowners, residents, Board members, maintenance vendors, and contractors.
Research and respond to inquiries in person, by phone, and by email.
Enter and update database information, and record and track documents and other information.
Create and manage budgets; review financial reports and interpret balance sheets, income statements, operating expenses, and reserves.
Submit RFPs, manage bidding and vendor selection, develop vendor relationships, and manage capital projects.
Prioritize maintenance requests and work orders, and schedule and coordinate onsite maintenance vendors and contractors.
Prepare Board packages and coordinate and schedule monthly and annual Board meetings.
Create and send weekly communications by mail and email notifying homeowners about onsite maintenance, HOA guidelines, and community events.
Assist homeowners with architectural review forms and follow up regarding the Board’s decision.
Complete other projects as assigned.