General Manager

RPM Living • Phoenix, AZ

2d • Onsite

About The Position

The General Manager oversees business operations at one or more apartment communities, including Class A or high-rise properties. The role calls for strong interpersonal and resident-relations skills, effective communication, dependability, professionalism, leadership, and the ability to train and work as part of a team. The position is based on site and primarily in an office setting, with some work outdoors as needed. A flexible schedule is required, including weekdays, nights, and weekends as business needs require.

Requirements

• Bachelor's degree from a four-year college or university, or 1–2 years of relevant experience.
• Four years of multifamily property-management experience, including at least two years in a Community Manager role.
• Knowledge of multifamily property-management operations, local markets, and industry trends.
• Knowledge of budgeting, financial reporting, and variance analysis.
• Organizational skills, including prioritizing tasks, managing time effectively, and handling multiple projects simultaneously.
• Proficiency with Microsoft Office Suite and property-management software such as Yardi.
• Proficiency with revenue-management software, including LRO, AIRM, and Yieldstar.
• Leadership skills and ability to lead and develop concierge, maintenance, and leasing teams with professionalism, discretion, and attention to detail.
• Ability to communicate effectively verbally and in writing.
• Ability to develop solutions and proactively resolve challenges.
• Ability to lead, mentor, and develop on-site teams.
• Ability to manage vendor relationships and negotiate contracts for cost control and operational efficiency.
• Ability to maintain positive client relationships.
• Ability to think strategically and implement business plans aligned with financial goals and client expectations.
• A flexible schedule, including weekdays, nights, and weekends as needed to meet business needs.
• Ability to meet the physical requirements of the role, including extended periods seated at a desk, climbing stairs, reading documents and screens, hearing and understanding verbal communications, occasionally lifting or carrying items up to 20 pounds, and operating office equipment.

Nice To Haves

• Prior experience at a Class A or high-rise property.
• A valid driver's license is preferred; candidates without a license will be provided a liability waiver.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
• Drive teams to achieve performance indicators, give feedback to underperforming associates, and manage disciplinary actions with HR.
• Provide ongoing training for office staff on leasing paperwork, workplace safety, and operational needs.
• Motivate associates through recognition, training, and team-building activities.
• Prepare annual budgets and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and resolving service issues.
• Coordinate with property maintenance to ensure resident service requests are handled promptly and according to company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze market and economic trends and work with marketing on leasing strategies to meet occupancy and revenue goals.
• Follow eviction procedures, including required notices, court representation, and facilitating proceedings as needed.
• Manage client and owner relationships through meetings, property tours, updates, and responses to requests.
• Develop and execute business plans for each community, with weekly, monthly, and quarterly planning.
• Compile and analyze financial reports, and review and approve purchase orders and invoices for accuracy and timely submission to clients.
• Oversee resident and vendor communications and ensure issues are resolved promptly.
• Monitor property marketing efforts, including property websites and advertising.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging initiatives and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager