General Manager
Hawx Pest Control•Olivette, MO
About The Position
Hawx Pest Control is seeking a General Manager to lead a team from a local Service Center. This hands-on, people-centered role supports Field Operations by overseeing service delivery, leading pest management Service Professionals, and maintaining strong customer relationships. The General Manager hires, trains, and coaches team members to deliver high-quality service, while promoting safety, operational performance, and a positive team culture. The position is full-time, requires work travel, and pays $70,000–$80,000 per year.
Requirements
- 3–5 years of people management experience, including front-line training; residential market experience is preferred.
- Must be at least 21 years old.
- Must have a valid driver's license.
- Must pass the required background check and drug screening.
- Must obtain all required state licenses and certifications.
- Ability to lead, motivate, and empower employees and foster a positive team culture.
- Ability to prioritize tasks and allocate resources effectively.
- Understanding of pest management protocols, application techniques, products, equipment, and tools.
- Understanding of regulatory requirements, risk assessment, safety programs, and compliance standards.
- Ability to analyze operational reports and take action based on findings.
- Strong coaching, team leadership, communication, and results-oriented skills.
Nice To Haves
- People management experience in a residential market.
Responsibilities
- Hire, train, and manage a team of Operations team members.
- Monitor route efficiency and make adjustments, including coaching and disciplinary action.
- Monitor NPS and contact customers directly when their experience does not meet Hawx standards.
- Develop team members and create a culture of excellence and longevity.
- Perform field assessments of Service Professionals and document the assessments.
- Create a culture of safety within the team.
- Ensure incidents and near misses are reported accurately.
- Complete the online Manager training course on Safety Programs and train the team on Hawx Safety Programs.
Benefits
- Medical, dental, vision, and life insurance
- 401(k) with company match
- PTO and paid holidays
- On-demand pay
- Employee Assistance Program (EAP)
- Short- and long-term disability
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
