General Manager

Wendy's (Delight Restaurant Group)•Mishawaka, IN

21d•$55,000 - $60,000

About The Position

The General Manager manages the operations and staff of a restaurant, executing Company policies, procedures, programs, and systems to achieve restaurant objectives and follow Company guidelines. The role upholds ethical business practices and provides leadership, direction, training, and development to subordinate managers and crew while creating and maintaining a “Delight Every Customer” environment. The General Manager develops and retains restaurant talent, ensures appropriate staffing, and conducts performance feedback and appraisals. In partnership with the District Manager and HR, the role establishes priorities, addresses performance and staffing issues, reinforces Company policies, and implements plans to improve restaurant performance. The General Manager oversees food safety, quality, service, cleanliness, customer courtesy, brand protection, and compliance with health and sanitation requirements. The role also works to maximize restaurant sales and profits against budget and the prior year by managing controllable costs, participating in marketing programs, supporting new product rollouts, and implementing corrective plans when results are unfavorable. Other job-related duties may be assigned or required.

Requirements

High school diploma or GED.
Must be 18 years old or older.
At least 3 years of line operations experience in the restaurant industry, or an equivalent combination of education and experience.
Ability to learn and apply Company standard operating procedures and HR policies and procedures.
Knowledge of P&L analysis and corrective measures.
Demonstrated experience in supervisory practices.
Demonstrated experience interviewing and identifying high-performing candidates.
Knowledge of applicable federal, state, and local employment laws.
Ability to execute training and development practices.
Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training.
Ability to achieve Serve Safe Certification.
Ability to come to work promptly and regularly, take direction, work well with others, adapt productively to change, and handle other assigned tasks.

Responsibilities

Manage restaurant operations and staff in accordance with Company policies, procedures, programs, systems, and guidelines.
Provide leadership, direction, training, and development to managers and crew, including developing employees for future promotion opportunities.
Execute restaurant Human Resource programs focused on retention and maintain appropriate staffing levels.
Recruit, develop, recognize, and retain restaurant management and crew.
Prepare and conduct timely performance feedback and appraisals for store management and crew; work with HR and the District Manager to resolve issues appropriately and promptly.
Work with the District Manager to establish restaurant priorities, develop restaurant plans, and execute those plans.
Evaluate restaurant performance, incorporate feedback from inspections, implement improvement plans, and conduct regular managers’ meetings.
Train, monitor, and reinforce food safety procedures; ensure compliance with Company policies and health and sanitation regulations, and initiate corrective action as appropriate.
Maintain and improve quality, service, and cleanliness standards across all day parts, monitor food product quality, and ensure customer courtesy standards and Operations Evaluation requirements are met.
Protect the Wendy’s brand and Company assets by ensuring restaurant compliance with Company policies and procedures; evaluate performance using Company inspection forms and coach or retrain managers as needed.
Maximize restaurant sales against budget and the prior year, participate in marketing programs, address unfavorable trends, and manage assigned new-product rollouts and procedures.
Maximize profit against budget and the prior year by managing food, labor, paper, and other controllable expenses, including store supplies, office supplies, and uniforms.
Perform other job-related duties as assigned or required.