General Manager

Bagel Brands•Andover, MN

21d•$21 - $40•Onsite

About The Position

The General Manager is accountable for the coffeehouse’s overall performance, including financial results, team performance, and guest experience. Reporting to the Area or District Manager, the General Manager leads daily operations and builds a high-performing, engaged team by setting clear expectations, holding team members accountable, and maintaining a healthy coffeehouse culture centered on exceptional guest experience. The role focuses on maximizing sales and traffic growth, developing and coaching the team, and leading by example. The General Manager is expected to demonstrate a sustained commitment to Team, Guest, and Business and embody Caribou Coffee’s purpose of creating day-making experiences that spark a chain reaction of GOOD. The position requires full-time work of 40–47 hours per week and regularly requires overtime, including early mornings, evenings, weekends, and holidays. The physical demands include reaching, lifting up to 50 pounds, sitting and standing for 4 to 8 hours, bending, and moving intermittently during working hours. These demands may be met with or without reasonable accommodations.

Requirements

At least 1–2 years of restaurant, retail, or guest service management experience, or a combination of experience and education.
Must be at least 18 years old.
Valid driver’s license and reliable transportation for supply-chain, operational, and marketing tasks.
Reliable transportation to and from the workplace.
Ability to work full-time, 40–47 hours per week, with regular overtime, including early mornings, evenings, weekends, and holidays.
Ability to reach, lift up to 50 pounds, sit and stand for 4 to 8 hours, bend, and move intermittently during working hours; these demands may be met with or without reasonable accommodations.

Nice To Haves

ServSafe certification, or ability to obtain it within 90 days of employment.
Experience with sales building, Profit & Loss (P&L) statements, recruitment, and training.
Proficiency with coffeehouse systems including Toast, CrunchTime, Teamwox, EcoSure, Medallia, Workday, and Beekeeper.
High school diploma or GED equivalent.

Responsibilities

Maintain staffing levels that meet business needs across shifts, especially peak dayparts; create accurate, demand-based schedules, publish them on time, and develop bench strength and succession plans.
Build and retain a skilled team by setting goals, coaching performance, recognizing contributions, and using company tools and resources to strengthen engagement and reduce turnover.
Own role-based training, promotional window training, onboarding, and related development initiatives.
Understand team members’ motivations, address concerns promptly, and provide individualized coaching and support.
Model and uphold company policies, practices, and standards, and maintain a safe, supportive environment for team members and guests.
Use designated company systems and tools accurately and on time to complete administrative and operational tasks, maintain records, monitor performance, and support follow-up and decision-making.
Lead the team in delivering Caribou’s STAR guest service model through craft, hospitality, consistency, training, coaching, and recognition.
Improve guest satisfaction, speed of service, and loyalty using guest feedback and coffeehouse data to identify specific, repeatable actions.
Ensure beverages and food meet SOP and brand standards throughout the day.
Coach the team to anticipate guest and daypart demand and prepare the coffeehouse for peak periods.
Manage guest experience across in-coffeehouse, drive-thru, mobile order, and delivery channels, maintaining speed and order accuracy and managing channel flow during peak periods.
Facilitate timely resolution of guest, team, supply-chain, and asset-related issues.
Lead coffeehouse performance to drive sales, profitability, and operational excellence, including local marketing efforts.
Maintain a consistent and adaptable coffeehouse presence in accordance with scheduling standards, including during peak dayparts, inventory work, administrative work, promotional window sets, and holidays.
Ensure the coffeehouse is open, staffed, and fully operational during expected business hours by managing shift coverage and providing direct operational support as needed.
Manage inventory, replenishment, waste, and assets to maintain accurate inventory, minimize loss, allocate resources efficiently, and support uninterrupted operations.
Manage the coffeehouse P&L and safeguard company resources.
Focus on sales while managing expenses according to business needs; monitor labor as a percentage of sales, cost of goods, waste, and controllable expenses, and support cash-flow growth through ethical fiscal responsibility.
Drive performance against sales goals during promotions, seasonal windows, and daily operations.
Own cash controls and loss prevention; enforce accurate cash handling and register accountability, manage cash over/short to standard, and protect the coffeehouse against loss.
Maintain food safety, sanitation, and health protocols.
Demonstrate Caribou’s Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve with Love.
Build trust through transparent communication and consistent follow-through; demonstrate resilience, composure, adaptability, and equitable standards for people development and goal achievement.
Partner with and support General Manager peers through collaboration.
Give and receive feedback with positive intent, empathy, and professionalism; handle challenging situations and confidential information consistently.
Take ownership of difficult conversations by seeking to understand team members and providing timely resolutions.
Learn new systems and tools introduced to support the business.