General Manager

Living Spaces•Lenexa, KS

About The Position

The General Manager leads the entire store team and oversees daily store operations to achieve strong team member, guest, and financial outcomes. The role develops and implements strategies to grow the business, coordinates performance goals and standard work for direct reports, and champions Foundational Excellence across the store. Success is defined by a positive employee culture, an excellent guest experience, and achievement of company financial outcomes. The General Manager manages staffing, scheduling, sales and profit performance, customer satisfaction, brand presentation, budgets, resources, and store operations. The role owns the store’s P&L, develops talent and succession plans, coaches and holds teams accountable, and collaborates with regional and corporate partners to develop and execute customer-service and business strategies. The position manages the store leadership team within the assigned region and may open and close the store as needed. The preferred education is a bachelor’s degree or equivalent in business, retail management, sales, merchandising, or a related field. A minimum of five years of experience in a direct customer-interactive, high-volume environment and three years of management experience are required. Equivalent combinations of education and experience will be considered. Proficiency in Microsoft Word, Excel, and PowerPoint is required.

Requirements

At least five years of experience in a direct customer-interactive environment; high-volume experience is required.
At least three years of management experience.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Ability to manage the store leadership team within the assigned region.
Equivalent combinations of education and experience may be considered.

Nice To Haves

Bachelor’s degree or equivalent from a four-year college in business, retail management, sales, merchandising, or a related field is preferred.

Responsibilities

Ensure the store is staffed with the right number of people and appropriate talent to meet standard-work expectations, and schedule coverage to optimize productivity and efficiency.
Lead store teams in executing channel strategy and meeting sales, profit, and customer-satisfaction goals.
Drive profitable outcomes through execution of Sales Leadership and Operations Standard Work.
Build a guest-first culture by measuring guest feedback, in-store guest engagement, and satisfaction through available tools and social-media reviews.
Manage performance gaps and create business plans for people and processes.
Collaborate with the Regional Director, Corporate Retail Operations, and cross-functional corporate partners on customer-service strategies that build brand awareness, engagement, and education while driving sales and brand content.
Identify and execute strategic opportunities for the store, working cross-functionally to develop concepts or processes and plans for execution within each department.
Align store strategies with company and division OKRs to meet or exceed planned goals and key results.
Prepare and execute talent-management and succession-planning strategies, including use of the 4 ½ box approach.
Recruit, lead, and develop team members; foster passionate, high-performance teams and develop leadership skills and store bench strength.
Champion leadership performance management and model leadership through coaching, mentoring, and example.
Set clear expectations and hold teams accountable for performance results.
Manage budgets, resources, staffing, and operations in accordance with business priorities; own the P&L and make financial decisions to support company and store profitability.
Ensure brand presentation follows the Style Guides.
Drive results through focus on SOPs, retail processes, and procedures.
Engage store TEC teams and help develop plans and strategies that drive employee engagement.
Partner on community efforts to promote the brand.
Open and close the store as needed, including securing the building and enabling or disabling alarms.
Develop and execute business strategies to attain board and shareholder goals; provide strategic advice to direct reports about the market and company outlook.
Prepare and implement comprehensive business plans.
Communicate company policies and legal guidelines throughout the company and ensure they are followed.
Maintain trusted relationships with shareholders, business partners, and authorities.
Delegate responsibilities and supervise direct reports, providing guidance and motivation to drive performance.

Benefits

Team bonus for eligible Retail, Guest Services, and Distribution Center Team Members based on meeting specific goals and KPIs.
Medical insurance for eligible full-time team members.
Dental insurance for eligible full-time team members.
Vision insurance for eligible full-time team members.
401(k) with company match for full-time and part-time team members.
Vacation for full-time team members or as otherwise required by applicable law.
Paid sick leave for full-time and part-time team members.
Flexible or health spending account for eligible full-time team members.
Employee Assistance Program for full-time and part-time team members.
Holiday pay for full-time team members.
Life insurance for full-time team members.
Overtime pay is available for eligible non-exempt team members.
Expense reimbursement as required by applicable law and company policy.