Razzoos General Manager

M CROWD RESTAURANT GROUP•Round Rock, TX

15d•Onsite

About The Position

The General Manager is responsible for the overall execution of the restaurant and ensuring high standards of food, service, hospitality, cleanliness, health, and safety. This role supervises and directs the restaurant management team and employees to achieve results in people development, quality of operations, and financial performance. The General Manager maintains a positive, legally compliant work environment in which Razzoo’s 6-2-101 Philosophies and Values are upheld. The role implements organizational initiatives, oversees staffing and employee development, manages restaurant operations and financial results, and ensures compliance with applicable laws and company policies. The General Manager is expected to work at any time of day, including opening and closing shifts, and may need to be in the restaurant very early or late.

Requirements

ABC Certification, as required by state or local law.
Manager Food Handlers Certification, as required by state or local law.
Integrity in handling cash and credit cards and protecting company assets.
Guest-service orientation, including anticipating guest needs and following Razzoo’s Steps of Service.
Active listening, effective speaking, and social perceptiveness.
Critical thinking, reading comprehension, basic arithmetic, and problem sensitivity.
Ability to remember company standards and procedures, Steps of Service, menu items, drink offerings, and recipes.
Legible handwriting for company forms and documents.
Ability to shift attention between activities or sources of information.
Team-oriented approach and ability to maintain constructive, cooperative working relationships.
Ability to adhere to company safety standards.
Ability to work an agreed-upon schedule that may include evenings, weekends, holidays, and very early or very late hours, and to arrive on time.
Knowledge of laws applicable to the restaurant industry.
Ability to bend, stoop, lift, and carry restaurant items weighing up to 40 pounds.
Ability to move quickly and carefully through dining and kitchen areas, stand or walk throughout the entire shift, and climb a ladder to reach upper shelves.
Ability to hear accurately over loud background noise.
Corrected 20/20 near vision and manual dexterity sufficient to grasp, manipulate, or assemble objects.

Responsibilities

Implement organizational initiatives, including menu rollouts, training programs, and promotional activities.
Maintain a work environment compliant with federal, state, and local laws.
Ensure employees consistently follow Razzoo’s policies and procedures.
Ensure restaurant operations meet high standards of quality and excellence.
Maintain staffing with qualified employees who support Razzoo’s 6-2-101 values.
Achieve restaurant profit objectives and budgeted sales and profit results.
Maintain restaurant facilities, equipment, landscaping, lighting, and parking areas to company standards.
Ensure shifts meet Razzoo’s ambiance guidelines.
Use and execute labor tools during shifts, including labor pro formas, labor tracking, supplies declining balance, and overtime alerts.
Use quality tools to prepare for and run shifts, including line checks, front-of-house checklists, and lineups.
Keep the restaurant clean throughout the day.
Ensure Steps of Service and hospitality standards are met, and coach staff toward excellent results.
Ensure recipe, food quality, and ticket-time standards are met, and coach staff toward excellent results.
Facilitate Razzoo’s training program across all departments.
Account for company resources and uphold cash-handling procedures, including procedures for petty cash, cash-outs, food, liquor, and equipment.
Ensure proper inventory procedures are followed according to company policies.
Ensure managers perform their assigned duties and responsibilities and run shifts according to Razzoo’s standards and values.
Support manager development through development plans, coaching, manager meetings, and one-on-ones.
Document situations appropriately according to Razzoo’s training.
Comply with applicable laws and Razzoo’s policies and procedures.
Perform additional responsibilities requested by upper management.