General Manager

Pathfinder Hospitality • Austin, TX

21d

About The Position

Pathfinder Hospitality is seeking a General Manager to serve as the heart of the hotel and provide guidance, coaching, development, and support across its departments. The General Manager leads hotel associates, reinforces the company’s core values and culture, and promotes initiatives that help the property meet its goals and maintain strong guest and owner satisfaction. The role also involves building relationships with local officials, businesses, customers, and the community; participating in hiring; and overseeing departmental performance evaluations.

Success in the role means maintaining the property’s operational and guest-experience performance, guiding the remaining renovation phases without reducing guest satisfaction or service standards, growing RevPAR Index through team-wide sales efforts, maintaining a steady pipeline of candidates, developing and supporting team members, and strengthening the property’s local reputation. The position may include opportunities to contribute to specialty areas such as guest events and VIP recognition, social media, team culture and onboarding, sales, accounting, and revenue management.

Requirements

• Excellent leadership skills and a proven ability to solve problems across multiple departments.
• High emotional intelligence in leading, coaching, and responding to guests and team members.
• Genuine passion for delivering memorable experiences to external and internal guests.
• Proactive, results-oriented approach and ability to take initiative and measure success by outcomes.
• Strong desire to learn and grow as a hospitality professional.

Nice To Haves

• Fluency in both Spanish and English is preferred but not required.

Responsibilities

• Provide leadership, training, coaching, development, and support to hotel associates across departments.
• Implement continuous improvement to support owner satisfaction.
• Communicate Pathfinder’s core values and culture and promote initiatives that motivate associates to meet overall goals.
• Maintain relationships with local officials, businesses, customers, and the local community.
• Participate in hiring hotel associates.
• Oversee departmental performance evaluations.
• Maintain operational and guest-experience performance and uphold guest satisfaction and service standards during the remaining renovation phases.
• Support RevPAR Index growth by fostering team-wide participation in sales.
• Maintain a year-round pipeline of candidates for key positions.
• Develop and support team members and contribute to high employee satisfaction.

Benefits

• PTO, vacation, and birthday pay
• Health insurance
• IRA match program
• Flexible scheduling
• Discounted hotel stays for brands within the company’s portfolio
• Specialized training and growth opportunities in areas such as guest service, social media, culture, sales, accounting, and revenue management

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed