General Manager

Potbelly (Potbelly Corporate)•Park Ridge, IL

22d•$60,000 - $65,000

About The Position

The General Manager leads a Potbelly shop and helps create a welcoming environment built on teamwork and positive experiences for team members and customers. The role includes developing staff, managing shop operations and finances, driving local marketing and sales, and ensuring food, cleanliness, safety, and security standards are met. The General Manager is expected to spend 80–90% of their time on the shop floor in the Front of the House and work a minimum of 45 hours per week.

Requirements

Be at least 18 years of age.
Meet all state Food Safety requirements and pass and obtain a Food Safety Certification. After two unsuccessful attempts to pass, the candidate is no longer eligible for a Leader role.
Have a friendly, customer-first mindset and the ability to thrive in a fast-paced, energetic environment.
Have strong written and verbal communication skills.
Enjoy problem-solving.
Have open availability.
Be able to maintain deadlines and prioritize while running an effective shift.
Have strong organizational skills and the ability to multitask.
Be comfortable working in a bustling kitchen environment.
Be able to manage potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
Be able to build and develop strong teams and handle conflict resolution.
Have strong interviewing skills.
Be able to write effective schedules and maintain labor goals.
Have Microsoft Office skills.
Have strong business acumen and the ability to understand and interpret financial reports.
Be able to stand or walk for 8–9 hours or as needed.
Have the stamina to work a minimum of 45 hours per week.
Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
Illinois employees must become food safety certified within 30 days of employment.

Nice To Haves

At least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility is preferred.
Knife skills are a plus.

Responsibilities

Train, coach, and develop shop team members, assess their abilities, and implement development plans.
Interview, select, and hire people who represent Potbelly’s values.
Develop and maintain a positive shop culture that supports attraction and retention.
Schedule Associates, Certified Trainers, and Shift Leaders effectively.
Update the communication board with important shop information and hold regular meetings with key shop staff.
Delegate tasks and ensure high standards of execution.
Ensure security procedures and back-of-the-house procedural standards are followed.
Count drawers and follow daily cash-handling procedures.
Drive neighborhood marketing and promotions, including local recruiting and marketing outreach.
Control cost of goods, variances, inventories, and assigned P&L line items.
Create and lead a local shop marketing plan to increase sales and engage with the community, schools, local businesses, and other organizations.
Spend 80–90% of work time on the shop floor in the Front of the House.
Maintain deadlines and priorities while running an effective shift.
Comply with food, cleanliness, and safety standards.
Handle customer complaints and issues effectively.
Perform other duties as assigned.

Benefits

Competitive pay with performance-based annual raises.
Medical, dental, and vision insurance.
Domestic partnership benefits.
Paid parental leave.
Flexible Spending Account (FSA) and Health Savings Account (HSA) with employer contribution.
Commuter benefit program.
401(k) retirement savings with company match.
Employee Assistance Program.
Paid time off.
Discount program.
Flexible work schedule.
Career growth opportunities.
Base salary range of $60,000–$65,000 plus bonus potential.