General Manager - Fort Worth Hulen, TX

Petco•Fort Worth, TX

1d•Onsite

About The Position

The General Manager leads a high-performing Pet Care Center, putting pets first while inspiring partners, delighting customers, and delivering strong business results. The role is accountable for people, performance, and processes, and serves as a model of effective leadership. The General Manager builds engaged teams, drives profitable growth, and maintains high standards for animal care, safety, and customer experience. The role involves developing and leading an inclusive team; recruiting, hiring, training, coaching, and developing talent; and creating a collaborative culture where partners feel supported and empowered. The General Manager owns business results, including sales growth, profitability, labor, payroll, expenses, merchandising, inventory, and operational execution. The role also represents Petco in the community through local events, adoption initiatives, and partnerships. The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor. Most work is indoors, though occasional duties may take place outside the center, such as bank deposits, merchandise transport, or community events. The job requires frequent standing and walking, bending, kneeling, reaching, and lifting; safe lifting and moving of merchandise, supplies, or animals weighing up to 50 pounds; customer assistance and cashiering; and working near animals, including exposure to dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

At least 3 years of management experience; retail leadership is preferred.
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
Genuine passion for pets and customer service.
Flexible availability to support operating hours, including evenings, weekends, and holidays.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.
High school diploma or GED preferred.
Completion of Petco leadership development programs may be required for internal candidates.

Nice To Haves

Retail leadership experience.
High school diploma or GED.

Responsibilities

Champion the health, safety, and humane care of animals and ensure Petco standards and policies are met.
Create a welcoming and supportive environment for pets and pet parents, and lead with integrity and transparency.
Attract, hire, train, coach, and develop partners across roles within the Pet Care Center.
Build an inclusive, energized team and foster engagement, collaboration, teamwork, and shared ownership.
Develop leadership capability and succession plans, and manage partner performance and accountability.
Drive sales growth, profitability, and operational excellence; analyze results, identify opportunities, and take action to improve performance.
Manage labor, payroll, and expenses to maximize productivity and business results.
Execute merchandising, inventory, and operational processes according to brand and safety standards.
Review and act on reporting, audits, and Pet Care Center visits; leverage company tools, programs, and insights to grow the business.
Ensure safe opening and closing procedures and adherence to security protocols.
Maintain store appearance, cleanliness, and safety standards; protect pets, partners, and merchandise through loss prevention and inventory controls.
Complete administrative, payroll, and inventory tasks accurately and on time.
Represent Petco in the community through local events, adoption initiatives, and partnerships.
Regularly work on the sales floor, engage with partners and customers, provide customer assistance, and perform cashiering and point-of-sale transactions.