General Manager

TownePlace Suites by Marriott in Downtown Lawrence • Lawrence, KS

20d • Onsite

About The Position

We are seeking an experienced, results-driven General Manager to lead the TownePlace Suites by Marriott in downtown Lawrence, Kansas. The role leads hotel operations, financial performance, guest satisfaction, and team development while working with an experienced corporate leadership team. The General Manager is expected to take ownership of the property's success, lead by example, and foster an exceptional experience for guests and associates.

Responsibilities span administration, human resources and leadership, revenue management, sales and marketing, guest service, and facility upkeep. The General Manager supervises associates and managers, supports accounting and payroll processes, achieves financial goals, and helps develop budgets and capital expenditure plans. They maintain Marriott and company standards, respond to guest concerns, oversee quality assurance and required audits, and ensure the property and its licenses and certificates are maintained.

The role uses Microsoft Office products, Fosse PMS, and ProfitSword. Work may involve sitting, standing, walking, reaching, handling objects or controls, and frequently lifting or moving up to 25 pounds. The position may require nights, weekends, holidays, flexible hours, overtime, overnight travel as necessary, and on-call availability. Associates must meet hotel uniform and professional appearance standards and participate in required training and meetings. A drug screen and background check are required in accordance with applicable laws.

Requirements

• Must have a valid driver's license.
• Must have knowledge of hotel operations, including rooms, sales and marketing, food and beverage, front office, engineering, housekeeping, and security.
• Ability to maintain confidentiality of business and financial matters and information concerning the property, owners, partners, guests, and associates.
• Good interpersonal skills and the ability to work courteously, tactfully, and patiently with guests, associates, and management.
• Ability to communicate effectively and professionally verbally and in writing.
• Ability to work in a fast-paced, high-energy, demanding environment.
• Excellent time-management and prioritization skills.
• Ability to work as a team player with associates at all levels.
• Excellent problem-analysis and problem-solving skills.
• Dedicated, hardworking, self-motivated, and able to work independently with little guidance.
• Flexibility to monitor and adjust schedules.
• Understanding of revenue generation and profit-and-loss implications.
• Effective negotiation skills and strategic thinking.
• May be required to work nights, weekends, and holidays; work flexible hours and overtime; work alternate shifts; travel overnight as necessary; and be on call.
• Must comply with uniform and professional behavior and appearance standards and participate in mandatory training and meetings.
• Must be willing to complete a drug screen and background check in accordance with federal and state laws.

Nice To Haves

• Hotel Management, General Business, or Marketing degree preferred.
• Previous experience as a Select-Service or Extended-Stay General Manager preferred.
• Five or more years of hotel or management experience preferred.
• Fosse and ProfitSword experience strongly preferred.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Lead hotel operations and drive operational excellence, strong financial results, and high-performing teams.
• Lead or assist with interviewing, hiring, and training managers and associates.
• Appraise job performance, recognize associates, set expectations, communicate goals and results, and conduct staff meetings.
• Handle or assist with counseling, discipline, and terminations; carry out supervisory responsibilities in accordance with company policies and applicable laws.
• Assist in developing and implementing goals, policies, procedures, and priorities for areas of responsibility.
• Support safety training and ensure associates understand safety and health requirements.
• Foster motivation, empowerment, teamwork, cross-training, and a strong service culture; lead by example.
• Handle or lead accounting functions, including accounts payable and receivable, petty cash, payroll, and ordering procedures.
• Assist departments with occupancy-based scheduling and ensure appropriate staffing; review and approve electronic timecards before payroll processing.
• Achieve financial goals; drive revenue management programs to meet occupancy and ADR objectives.
• Assist with developing the hotel budget and capital expenditure plans; use profit-and-loss statements to guide performance and identify strengths and areas for improvement.
• Adhere to franchise and company procedures and regulations and implement Marriott brand service standards.
• Improve guest satisfaction through employee development and quality service; address complaints and resolve problems in a timely manner.
• Perform quality assurance requirements and ensure new team member orientation is completed thoroughly and promptly.
• Help team members understand guest service results and follow up on improvement plans.
• Remain visible and approachable to guests and conduct interactions with professionalism and courtesy.
• Become involved in community and/or government affairs.
• Routinely inspect the property, direct staff to address issues, and ensure maintenance and housekeeping complete preventive maintenance tasks.
• Take ownership of facility condition and improvements; keep licenses and certificates current and ensure required audits are completed.
• Maintain prompt and regular attendance; accommodate fluctuating business demands, including alternate shifts, nights, weekends, holidays, flexible hours, overtime, and on-call status as required.
• Comply with hotel and department uniform and professional behavior standards, participate in mandatory training and meetings, and complete overnight travel as necessary.

Benefits

• Affordable health insurance with employer premium contributions for full-time associates.
• Medical, dental, vision, accident, critical illness, and life insurance options for full-time associates.
• 401(k) retirement plan with company match.
• Paid time off (PTO) for full-time associates.
• Exclusive discounts at Marriott Hotels.
• Bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed