General Manager, EverBank Stadium

Delaware North • Jacksonville, FL

13d • Onsite

About The Position

Delaware North Sportservice is seeking a General Manager to lead the overall hospitality operation at EverBank Stadium in Jacksonville, Florida. The position oversees food and beverage operations for Jacksonville Jaguars games, concerts, and major events, including concessions, premium clubs, luxury suites, and catering. The General Manager has significant responsibility for people, financial performance, service standards, operational strategy, and the ongoing development of the guest experience.

The General Manager will strengthen Delaware North’s partnership with the Jacksonville Jaguars and help prepare the venue’s hospitality operation for the Stadium of the Future. The role calls for a strategic hospitality leader who can build high-performing teams, develop client relationships, deliver operational excellence and financial accountability, and create memorable fan and guest experiences.

Delaware North has operated concessions and premium dining at EverBank Stadium since 2016. The 67,164-seat venue is home to the NFL’s Jacksonville Jaguars.

Requirements

• 7 to 10 years of progressive leadership experience in high-volume food and beverage, hospitality, or contract foodservice operations.
• Proven ability to lead a large-scale food and beverage operation within a major sports or entertainment venue, ideally with annual revenues exceeding $50 million.
• Strong financial acumen and demonstrated experience managing budgets, forecasts, labor, expenses, and overall operating performance.
• Proven ability to build, develop, and lead high-performing management teams in complex, fast-paced environments.
• Strong client relationship management skills, including the ability to build credibility and collaborate with senior stakeholders.
• Strong project management, communication, and organizational skills, with the ability to lead through significant operational change.

Nice To Haves

• Bachelor’s degree in business management, hospitality management, or a related field.
• Experience opening, renovating, or transitioning a major sports or entertainment venue.
• Experience supporting sustainability initiatives within a large-scale hospitality or venue environment.

Responsibilities

• Provide strategic leadership and overall direction for food and beverage operations, including concessions, premium clubs, luxury suites, and catering.
• Build a strong client relationship with the Jacksonville Jaguars through proactive communication, collaboration, operational excellence, and financial accountability.
• Lead, develop, and inspire a high-performing management team while fostering hospitality, accountability, teamwork, and continuous improvement.
• Oversee team members and ensure staffing strategies support operational needs, guest satisfaction, and profitability.
• Drive financial performance through budgeting, forecasting, cost management, pricing strategies, labor management, inventory controls, and operational planning.
• Identify opportunities to improve the fan and guest experience through innovation, service improvements, food and beverage offerings, and operational efficiencies.
• Help prepare the hospitality operation for the Stadium of the Future and align operational strategies with the venue’s long-term vision.
• Develop and maintain strategic vendor partnerships that support quality, consistency, innovation, and operational performance.
• Ensure high standards for food quality, safety, sanitation, facility maintenance, and overall presentation.
• Maintain compliance with federal, state, and local regulations and company standards relating to alcohol service, OSHA, employment practices, payroll, and EEO requirements.
• Establish systems and controls for accurate financial reporting, cash handling, inventory management, payroll, and operational accountability.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with up to 4% company match.
• Annual performance bonus based on level and individual, company, and location performance.
• Paid vacation days and holidays.
• Paid parental bonding leave.
• Tuition and/or professional certification reimbursement.
• Friends-and-family discounts at many of the company’s hotels and resorts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed