General Manager - Harvard Stadium

Sodexo Live! (Salary)•Boston, MA

6d•Onsite

About The Position

Sodexo Live! is seeking a General Manager 4 for Harvard Stadium in Boston, Massachusetts. The role oversees food and beverage operations across multiple Harvard Athletics venues, including the football stadium, hockey arena, basketball arena, and lacrosse facilities. The General Manager leads a high-performing team delivering guest experiences through food, beverage, and premium services. This strategic and hands-on role drives operational excellence, innovation, and community engagement; supports dining experiences that exceed guest expectations; maximizes revenue; and controls expenses. The role ensures adherence to Sodexo Live! standards for quality, service, timeliness, safety, security, sanitation, and regulatory compliance. The General Manager plans and prepares for events based on anticipated attendance and client expectations, oversees operations during events, and directs post-event activities, reconciliation, and reporting.

Requirements

Bachelor's degree and/or an appropriate combination of education and experience to support on-the-job effectiveness.
At least 5 years of senior leadership experience in a diverse, contract-managed food and beverage environment.
Previous experience managing concessions operations in a high-volume food and beverage environment.
Passion for sports, entertainment, and creating memorable guest experiences.
Ability to thrive in a fast-paced, high-profile environment.
Demonstrated success working with a variety of organizational functions and departments.
Strong working knowledge of food safety, sanitation, workplace safety standards, and Health Department requirements.
Self-starter able to work independently, manage several tasks or projects simultaneously, and contribute to functional areas of the business.
Able to work safely and effectively around wet floors, temperature extremes, and excessive noise; able to lift up to 50 pounds and maneuver in tight spaces.
Able to work extended or irregular hours, including nights, weekends, and holidays.

Responsibilities

Lead all operations, including concessions and special events.
Provide hands-on leadership and direction to staff.
Promote innovation in service delivery, technology, and fan engagement.
Manage venue financial performance by controlling expenses and developing, analyzing, and implementing budgets, sales plans, and forecasts.
Participate in recruitment, selection, and training as needed.
Identify and respond to client and customer feedback and assist with escalated situations as necessary.
Ensure compliance with company standards, client specifications, contractual obligations, and legal and regulatory requirements.
Plan and prepare for events and activities based on expected attendance and client expectations.
Oversee event operations and direct post-event activities, reconciliation, and reporting.