General Manager

SPB Hospitality•Rincon, GA

11d

About The Position

Krystal General Managers balance strong leadership with delivering excellent guest service while overseeing restaurant operations. They create an energetic team environment and focus on developing people, creating guest experiences, representing the brand, business planning, and maintaining the facility. The General Manager develops team members and leaders, coaches and motivates staff, recruits talent, communicates goals, and recognizes performance. They establish service expectations, monitor the guest experience, resolve guest concerns, and build a welcoming work environment. As a representative of Krystal, the General Manager supports local marketing and community relationships, catering opportunities, company promotions, product launches, and product sampling. They develop sales forecasts and schedules, monitor operational and financial performance, manage inventory and food costs, and implement action plans. They also maintain brand standards and ensure the restaurant is safe, sanitary, secure, and appealing, seeking maintenance support when equipment needs repair.

Requirements

Excellent people leadership and guest service skills.
Ability to work in a fast-paced environment.
Ability to communicate effectively with guests, team members, and Above Restaurant Leaders.
Ability to resolve issues in compliance with Krystal standards.
Availability to work all shifts, weekends, and holidays.
High school diploma or equivalent.
Minimum of 3 years of management experience.
Ability to lift and move objects weighing up to 50 pounds frequently.
Ability to carry products, boxes, and miscellaneous items weighing no more than 50 pounds.
Ability to consistently handle product preparation.
Ability to kneel and follow proper lifting procedures.
Ability to lift consistently for product preparation, stocking, and inventory.

Responsibilities

Develop and motivate team members, including Shift Leaders and Assistant Managers; recruit and develop talent, communicate goals, and recognize performance.
Create an energetic restaurant environment and set the team up for success through effective communication, regular huddles, coaching, and leadership by example.
Deliver fresh, friendly, and fast service; model excellent guest experiences, establish clear expectations, observe operations from the guest perspective, and address guest feedback.
Represent Krystal in the local community, support local marketing and events, build community relationships, and develop catering opportunities.
Implement company-wide promotions, product launches, and product samplings, and ensure local promotions are executed and evaluated.
Develop and maintain Krystal 9 operating systems, sales forecasts, staff schedules, and operational and financial action plans.
Monitor business performance, including prior-day results, schedules, cash shortages, HACCP logs, sales, and labor results.
Manage inventory, including ordering, food-cost evaluation, daily and weekly counts, and inventory records for food and equipment.
Maintain brand standards for product procedures, cleanliness, and service.
Monitor compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.
Identify facility and equipment issues, troubleshoot at a high level, and seek maintenance support to keep equipment operational.