General Manager

Highgate Hotels • Scarborough, ME

11d • Onsite

About The Position

The General Manager is responsible for achieving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development while maintaining the integrity of the hotel for the Select Service Division. The role oversees day-to-day hotel operations, financial performance, sales efforts, employee training and performance, guest service, and property maintenance at the Residence Inn Portland/Scarborough.

Requirements

• At least 6 years of progressive experience in a hotel or related field; or a 4-year college degree and 4 to 5 years of related experience; or a 2-year college degree and 5 to 6 years of related experience.
• Ability to communicate effectively verbally and in writing with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to handle problems effectively, understand and evaluate complex information from various sources, and maintain confidentiality.
• Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly.
• Maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.
• Maintain regular attendance in accordance with hotel standards and scheduling needs.

Responsibilities

• Tour operating departments daily and make adjustments as needed through department heads.
• Conduct weekly staff meetings and training sessions, including reviews of prior and upcoming sales and operations efforts.
• Meet financial review deadlines and complete corporate-directed programs on time.
• Hold monthly financial reviews with department managers, M.I.D.'s, and available supervisors.
• Ensure department heads maintain budgeted productivity and follow Highgate Hotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate-sponsored programs.
• Conduct daily HHBR meetings with the Director of Sales to review prospecting and existing-account calls and their potential results.
• Participate in hotel sales efforts by calling on top accounts, meeting clients, hosting events, and meeting with on-site contacts.
• Participate in scheduled M.O.D. coverage and maintain direct contact with management trainees.
• Follow Highgate Hotel policies and procedures, and train new managers to ensure compliance.
• Oversee and assist with the hotel budget process as required.
• Ensure service-standards training occurs in each department, including Garden Standard of the Week training.
• Foster a positive, guest-focused team environment through employee development and motivation.
• Inspect rooms at least weekly with the Housekeeping Manager and Property Engineer.
• Ensure invoices are processed daily using the A/P process and required monthly financial documents are sent to the Corporate Office on schedule.
• Maintain the cleanliness and physical condition of the property through inspections and preventive-maintenance programs.
• Ensure employees provide attentive, friendly, courteous, and efficient service to guests, managers, and colleagues.
• Forecast the hotel's monthly financial position and prepare accurate reforecasts based on prior and projected data.
• Conduct management interviews and follow hiring procedures; ensure managers follow standards when hiring departmental staff.
• Interview final candidates for management vacancies before offers are made.
• Conduct Executive Committee performance appraisals and ensure managers conduct staff appraisals in accordance with company procedures.
• Motivate, coach, counsel, and discipline management personnel, and ensure managers follow company procedures with their staff.
• Perform other duties as requested by the Vice President or Regional Director of Operations.
• Ensure employees receive fair and equitable treatment under Highgate Hotel procedures.
• Meet clients and potential clients at the property and assist with sales efforts and property tours.
• Be present in public areas during peak periods to greet guests and provide assistance.
• Ensure hotel safe-handling procedures and monthly safe audits are followed.
• Ensure monthly credit meetings are conducted and actively participate in credit and collection policies.
• Complete required corporate training modules and obtain certification to train others as required.
• Ensure all scheduled meetings take place on the property.
• Attend required hotel meetings and training, maintain regular attendance, and maintain high standards of personal appearance and grooming, including wearing a nametag.
• Comply with company standards and regulations to support safe and efficient hotel operations.
• Handle problems effectively, including anticipating, preventing, identifying, and solving them; evaluate complex information and maintain confidentiality.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed