General Manager

Papa John's•Louisville, KY

12d

About The Position

The General Manager manages and assumes responsibility for all functions of a Papa Johns restaurant to ensure profitability. This is accomplished by serving as a self-sufficient leader, making quality decisions, and ensuring proper planning, forecasting, and systems are in place. The role manages restaurant operations and executes all company policies, procedures, programs, and systems while ensuring compliance with federal, state, and local laws and ethical business practices. The General Manager oversees all operational aspects of the restaurant, including performing Operations Manager duties when that role is unavailable or unfilled. Operations Managers, Manager Designates, and Shift Leaders report directly to the General Manager. When the Operations Manager role is filled, restaurant team members and delivery drivers report to that manager; otherwise, they report to the General Manager.

Responsibilities

Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct concerns.
Respond promptly and professionally to customer concerns and issues; solicit and share customer feedback and use it to improve operations and build brand loyalty.
Oversee training and execution of quality standards.
Oversee recruiting to meet staffing needs and ensure compliance with uniform and appearance standards.
Establish and communicate performance expectations and conduct timely, effective performance reviews with direct reports.
Document performance issues and take appropriate disciplinary action, up to and including termination.
Coach and develop direct reports, build teamwork and an energetic, positive environment, and implement team-member recognition programs.
Manage sales goals against budget and prior year by ensuring prompt, friendly service and addressing sales trends such as ticket average and order frequency.
Seek additional sales through traditional and non-traditional methods, including local restaurant marketing and building a positive community presence.
Manage profit goals against budget and prior year; keep food, labor, and other controllable costs within budget and correct deviations using the FOCUS System.
Develop and implement plans to address unfavorable trends and enhance profits.
Perform administrative and cash management duties.
Plan and manage inventory using the restaurant’s computerized inventory system to meet sales demands and minimize loss.
Manage company assets by keeping the restaurant clean and fully equipped, ensuring equipment operates properly, maintaining safety and security standards, and overseeing preventive maintenance and repairs.
Execute all company policies, procedures, programs, and systems and ensure compliance with applicable laws and ethical business practices.
Perform Operations Manager duties when that position is unavailable or unfilled.