General Manager

Ulta Beauty, Inc.•Rock Hill, SC

11d

About The Position

The General Manager (GM) leads a single Ulta Beauty retail store, including its salon, in alignment with the company’s mission, vision, and values. The GM leads a team of managers and is accountable for store performance across sales, service, expense control, talent acquisition and development, standard operating procedures, and compliance. The role calls for process excellence, results orientation, and the ability to lead, influence, and develop a team. The GM drives store performance by building accountability for sales, guest loyalty, payroll, omnichannel results, and shrink goals; managing scheduling and workload within budget; and addressing issues identified through reporting, visits, and audits. The role also includes serving guests through makeup applications, skincare analysis, and product demonstrations, and staying informed about relevant industry products and trends. The GM attracts and develops talent, supports an engaged and inclusive team, coaches associates and managers, and executes the Guest Engagement Leader program. The GM ensures compliance with company policies and operating standards, protects company assets, oversees inventory and loss prevention processes, supports company initiatives and technology, and communicates business trends and operational needs to field leadership. This is a full-time role with a flexible schedule that includes days, evenings, weekends, and holidays. The GM must be available to close the store at least once per week and attend corporate meetings and conferences, which may require overnight stays and interstate travel. Work involves frequent computer and telephone use, continuous mobility and walking throughout the store, frequent bending, pushing, reaching, and twisting, and frequent lifting, carrying, or moving of up to 25 pounds.

Requirements

3–5+ years of fast-paced retail management or other relevant work experience.
Financial management experience driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and be flexible and adaptable.
Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
Availability to close the store at least once per week.
Ability to attend corporate business meetings and conferences, including overnight stays and interstate travel.
Valid identification for airline travel.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Promote accountability for retail and service sales, guest loyalty, payroll, omnichannel results, and retail shrink goals.
Drive profitability through operational excellence, sales growth, and expense control.
Use store forecasts and payroll budgets to plan scheduling, maximize productivity, and complete workload on time and within budget.
Address issues identified through financial and operational reporting, store visits, and audit results.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team, and address staffing needs and open positions.
Address policy violations in partnership with the District Manager and People Success, applying corrective action fairly and in accordance with company policies.
Build an engaged team through collaboration, open communication, and prioritization of work.
Create an inclusive environment that encourages associate growth and engagement.
Lead manager and associate development through training, competency-based feedback, coaching, performance reviews, succession planning, and individual development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
Share enterprise strategy with direct reports and align store goals with company goals.
Work alongside the management team to establish priorities and provide clear direction.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful, friendly guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Use company scheduling and task management tools as directed to schedule associates and prioritize store workload.
Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss prevention standards.
Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns; complete theft reporting as needed.
Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are executed.
Use company programs, tools, and resources to improve store performance.
Communicate with field leadership about business trends, opportunities, operational challenges, merchandise needs, and the competitive landscape.