General Manager

Huddle House•Franklin, NC

27d

About The Position

General Managers are exempt and responsible for the overall operation of their unit. They support and implement business objectives through a strong sales focus and ongoing team development, setting strategy and delegating duties to achieve business objectives and sales goals. Day-to-day responsibilities include strategic development across sales, costs, quality, and people basics. The role also includes hands-on support to help operations run smoothly, including assisting with food service and deliveries when needed.

Requirements

Ability to regularly stand, walk, talk, carry, bend, stoop, and turn.
Ability to lift more than 35 pounds.
A team lift is required for items weighing more than 25 pounds and/or awkward lifts.
Ability to drive, view a computer monitor, and type or write regularly.

Responsibilities

Develop the unit’s overall strategy to meet business objectives, develop and promote employees, and achieve sales goals across applicable sales avenues.
Maintain the highest standard of customer service in the unit.
Communicate unit objectives to staff and follow up through completion.
Maintain a sales-based focus and proactively seek sales opportunities and business relationships through phone calls, in-person interactions, and driving where necessary.
Maintain quality and workplace safety standards, including following HAACP and Board of Health protocols in everyday duties for all employees.
Develop assistant management to effectively manage sales, costs, quality, and people basics.
Recruit and retain appropriately skilled staff for restaurant operations and/or catering and banquet events.
Develop and implement creative strategic initiatives that positively impact the unit.
Schedule staff appropriately for forecasted sales.
Audit internal processes and adjust them as needed to complete assigned operational goals.
Manage employee relations issues to support a harmonious work environment.
Support the District General Manager by communicating unit issues, concerns, special needs, projects, and day-to-day business.
Fill in where necessary to move the line faster, assist with product delivery, and serve food to customers.
Make bank deposits.