General Manager-Southfield,MI

Panera Bread • Southfield, MI

2d

About The Position

The General Manager leads a high-performing team and oversees the success of a Panera bakery-cafe. This role owns cafe operations, makes strategic decisions, and creates an environment where team members can thrive and guests receive warm, high-quality service.

The General Manager leads staffing, scheduling, hiring, onboarding, training, employee development, performance management, and succession planning. The role ensures the cafe meets its goals and operational, quality, guest-service, health, food-safety, and company-culture standards; executes company strategies and initiatives; complies with applicable policies and regulations; and manages overall costs and inventory. The General Manager also builds relationships with guests and develops managers in people processes and Panera’s Guiding Values & Behaviors.

The position requires flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities. Physical demands include lifting, carrying, pushing, or pulling objects weighing up to 25 pounds and standing and walking for up to six hours. The role also requires clear communication and the ability to quickly understand directions in a loud environment. A job offer is conditional on the results of a background check.

Requirements

• At least 18 years of age.
• Proven ability to drive positive results through strong business acumen.
• Proven ability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
• Ability to work flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities.
• Ability to lift, carry, push, or pull objects weighing up to 25 pounds.
• Ability to stand and walk for up to six hours.
• Ability to communicate clearly and quickly understand guests’ and associates’ directions in a loud environment.
• Any job offer is conditional upon the results of a background check.

Nice To Haves

• Three or more years of restaurant General Manager experience preferred.
• ServSafe certification, or the ability to achieve it.

Responsibilities

• Lead all aspects of the bakery-cafe team, including staffing plans, scheduling, people development, career development, performance management, training, and succession planning.
• Hire, onboard, and train new team members, and motivate, engage, inspire, and celebrate the team.
• Manage team performance to meet bakery-cafe goals, operational and quality standards, and guest-service expectations.
• Develop managers in people processes and Panera’s Guiding Values & Behaviors.
• Follow operational procedures and ensure successful execution of company strategies and initiatives.
• Ensure guests are delighted by the quality of food, service, and staff.
• Build relationships that support long-term guest loyalty.
• Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
• Maintain a healthy and safe workplace that meets Panera’s health, food-safety, and company-culture standards.
• Manage the bakery-cafe’s overall costs and inventory.
• Help build a culture of warmth, belonging, growth, and trust.

Benefits

• Competitive pay and eligibility for quarterly bonuses.
• Free on-shift meals and unlimited fountain beverages.
• Paid vacation, sick time, and holidays.
• Medical, dental, vision, life, and pet insurance.
• 401(k) with match available.
• Career advancement and leadership development opportunities.
• Tuition discounts.
• Perks and rewards for team members.
• Team member assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed