General Manager

P3 Services•Mint Hill, NC

20d

About The Position

The General Manager leads all aspects of the center’s business, including sales, service, operations, team development, and customer satisfaction. The role has full operational, sales, and support responsibility for the center; develops and executes budgets, strategic plans, and marketing initiatives; and drives programs, revenue streams, and strategies to exceed sales and profitability goals. The General Manager recruits, trains, and develops the team, promotes accountability and exceptional customer service, monitors performance data, and ensures compliance with safety policies. The position also prepares forecasts, budgets, and operational reports and may require local and overnight travel, work outside normal hours, overtime, and weekends. The work includes frequent standing, walking, talking, and job-site visits, with occasional lifting up to 50 pounds. It may also involve climbing, stooping, extreme temperatures, hazardous conditions, outdoor elements, chemicals, and machinery.

Requirements

At least 5 years of experience leading teams in B2C/B2B service markets.
At least 5 years managing fast-paced service organizations, with a proven track record of growth.
Strong communication, leadership, and interpersonal skills.
Financial acumen, analytical skills, and attention to detail.
Proficiency with computers, reporting, and business correspondence.
Valid driver’s license.
Ability to meet the physical and work-environment demands described, including occasional lifting up to 50 pounds and job-site exposure.

Nice To Haves

Bachelor’s degree, or equivalent combination of education and experience.
Knowledge of plumbing, HVAC, and turnkey project operations.
Plumbing or trade-specific license.

Responsibilities

Oversee all operational, sales, and support functions for the center.
Develop, implement, and execute budgets, strategic plans, and marketing initiatives.
Drive new programs, revenue streams, and strategies to exceed sales and profitability goals.
Recruit, train, and develop a high-performing team, and conduct performance evaluations.
Build a culture of accountability, collaboration, and exceptional customer service.
Monitor data, identify trends, and implement corrective actions.
Maintain knowledge of competitors and share best practices across the organization.
Ensure compliance with safety policies and lead health and safety initiatives.
Prepare forecasts, budgets, and operational reports, and ensure timely completion of tasks.
Travel locally and overnight as needed, and work outside normal hours when required.
Work overtime and weekends as required.