General Manager

Associa•Fairfax, VA

18d•Onsite

About The Position

CMC Associa is hiring an experienced General Manager to oversee a condominium community in Fairfax, Virginia. This is an onsite role overseeing office, administrative, and maintenance projects, including capital improvements. The General Manager serves as liaison among homeowners, the Board of Directors, committee members, association management staff, and maintenance vendors and contractors. The role implements Board policy and directives within the management agreement, works with the Board on strategic initiatives and association projects, and helps ensure the community is maintained and community rules are followed. The General Manager also handles homeowner inquiries, financial and budget work, vendor selection and coordination, capital projects, Board meeting support, community communications, and architectural review assistance.

Requirements

At least 2 years of community association experience.
Knowledge of the Association Board of Directors and General Manager roles and how they interface with homeowner requests.
Willingness to obtain and maintain CMCA, AMS, or PCAM certification.
Customer-service-driven and team-oriented approach.
Takes ownership and initiative.
Proactive communication skills and a willingness to propose ideas and solutions to improve processes, create efficiencies, and reduce expenses.
Ability to interpret financials and create budgets, including Balance Sheets, Income Statements, Operating Expenses, Reserve Studies, Delinquency Reports, and Variance Analysis.
Effective project management skills, including the ability to prioritize and manage multiple projects at various stages and communicate with all involved parties.
Excellent written and spoken communication skills, with effective conflict-resolution techniques.

Responsibilities

Implement Board policy and directives within the scope of the management agreement.
Work with the Board on strategic initiatives, policy governance, and association projects.
Walk and inspect the community; ensure it is well maintained and that the Code, Compliance, Rules & Regulations are followed.
Issue violation notices to homeowners and follow up to ensure corrections are made.
Meet and greet homeowners, residents, Board members, maintenance vendors, and contractors.
Research and respond to inquiries in person, by phone, and by email.
Enter and update database information; record and track documents and information.
Create and manage budgets; review financial reports and interpret financial statements, expenses, and reserves.
Submit RFPs, manage bidding and vendor selection, develop vendor relationships, and manage capital projects.
Prioritize maintenance requests and work orders; schedule and coordinate onsite vendors and contractors.
Prepare Board packages.
Coordinate and schedule monthly and annual Board meetings.
Create and send weekly mass communications by mail and email about onsite maintenance, HOA guidelines, and community events.
Assist homeowners with architectural review forms and follow up on the Board’s decisions.
Complete other projects as assigned.