General Manager

The Container Store Inc.•Framingham, MA

14d•$80,000 - $90,000

About The Position

The General Manager is the leader of the store and is responsible for guiding the values and attitudes of the people they lead to provide exceptional customer service, drive the business, and achieve business goals. The role leads a management team that includes a Visual Sales Manager, a Training Manager, and an Operations Manager. The Container Store is a specialty retailer of storage and organization products. It provides creative, multifunctional, customizable storage and organization solutions and fosters a culture guided by its Foundation Principles, which influence relationships with employees, vendors, customers, and communities. The General Manager builds and develops effective teams, drives engagement in collaboration with the Area Director and Store Managers, communicates with staff, area and regional directors, and customers, and leads by example on the sales floor. The position is also responsible for improving store results by achieving payroll and sales goals and managing payroll expenses and labor plans efficiently. The position offers starting pay of $80,000 to $90,000 per year and a comprehensive benefits package. Benefits described include health, dental, and vision plans; a 401(k) plan; sick pay and paid time off; and additional benefits for full-time associates. The company describes a fun and collaborative work environment with opportunities to learn, grow, and contribute.

Requirements

At least ten years of leadership and coaching experience focused on developing and nurturing a team to achieve goals.
Experience guiding employees’ career growth and development.
Strong written and oral communication skills.
Strong time-management and organizational skills.
Passion for engaging with customers and team members and providing clear, concise, compassionate communication.
Service-oriented approach and enthusiasm for selling by understanding customer needs and offering suggestions.
Willingness to learn how technology and selling work together to provide an exceptional customer experience.
Pride in taking ownership of the store and a desire to delight people.

Responsibilities

Build effective teams and develop talent.
Drive engagement by collaborating with the Area Director and Store Managers.
Communicate effectively with staff, Area and Regional Directors, and customers.
Instill trust and ensure accountability.
Lead by example on the sales floor.
Identify and achieve payroll and sales goals to improve store results.
Manage payroll expenses and labor plans efficiently and effectively.

Benefits

Starting pay of $80,000 to $90,000 per year.
Health insurance.
Dental insurance.
Vision insurance.
401(k) retirement savings plan with optional investment guidance and assistance through Fidelity.
Competitive sick pay and paid time off.
Basic life insurance for full-time associates.
Disability insurance options for full-time associates.
Accident insurance for full-time associates.
Critical illness insurance for full-time associates.
Hospital indemnity insurance for full-time associates.
Flexible spending accounts for full-time associates.
Parental leave policies for full-time associates.
Adoption and surrogacy assistance for full-time associates.
Fertility and maternity support program for full-time associates.
Paid holidays for full-time associates.
Gym membership discounts for full-time associates.
Qualified transportation benefits program for full-time associates.
Discounts on merchandise, custom spaces, services, gift cards, and pet insurance.
Service awards and retirement gifts.
Employee Resource and Affinity Groups.