General Manager

Duffy s Management Inc•Stuart, FL

19d

About The Position

The General Manager plans, directs, and coordinates all restaurant operations and personnel management. The role is ultimately responsible for the restaurant’s financial performance and compliance with Duffy’s brand, employment handbook, and health and safety standards. The General Manager manages and develops store-level managers and staff, oversees financial and operational performance, and maintains a professional, positive approach with coworkers and customers.

Requirements

Dependability: reliable, responsible, and fulfills obligations.
Initiative: willing to take on responsibilities and challenges.
Adaptability and flexibility: open to change and variety in the workplace.
Stress tolerance: accepts criticism and handles high-stress situations calmly and effectively.
Attention to detail: careful and thorough in completing work tasks.
Self-control: maintains composure and avoids aggressive behavior, including in difficult situations.
Integrity: honest and ethical.
Cooperation: pleasant and cooperative with others.
Concern for others: sensitive to others’ needs and feelings, understanding, and helpful.
Social orientation: prefers working well with others rather than alone.
Ability to stand and be physically active for long periods; walk or stand for extended periods without becoming tired or out of breath.
Ability to handle, control, grasp, move, assemble, or feel objects, tools, or controls using both hands and all fingers; repeat movements; keep the hand and arm steady; and react quickly with hands, fingers, or feet.
Ability to bend, stretch, twist, reach, move multiple limbs together, and coordinate body movements while moving.
Ability to use stomach and lower-back muscles to support the body for extended periods and use muscles to lift, push, pull, or carry heavy objects and sustain muscular effort.
Ability to lift up to 40 pounds.
Visual ability to see near and distant details, distinguish colors, shades, and brightness, and determine distances between objects.
Ability to understand speech, speak clearly, focus on one sound source while ignoring others, and distinguish sounds.
Ability to add, subtract, multiply, or divide quickly and correctly; multitask and shift attention between activities.
Ability to perform tasks for prolonged periods using a computer and keyboard.
Occasional exposure to toxic or caustic chemicals and to extreme cold and/or heat (non-weather).
Availability to work days, nights, weekends, and holidays.

Responsibilities

Maintain complete knowledge of the expectations for Manager and AGM/Sr. AGM positions.
Manage advanced P&L activities, including variance reporting between corporate and store P&Ls, identifying problem cost areas, implementing solutions, and improving long-term profitability.
Participate in budgeting and forecasting and understand the declining budget.
Maintain advanced food knowledge, food-cost expertise, recipe compliance, menu-spec compliance, and budgeted food and beverage costs.
Build positive relationships with front-of-house and back-of-house staff and managers.
Write preparation lists and manage Sysco ordering and receiving.
Proactively manage front-of-house and back-of-house labor.
Direct local store marketing initiatives and keep marketing materials current.
Prepare for and participate in manager meetings; create manager schedules and bartender schedules.
Coach, counsel, and terminate employees as appropriate; conduct annual reviews for AGMs, AMs, and/or team players.
Manage and develop store-level managers; teach Core Beliefs; train and mentor managers.
Manage HR issues and onboarding compliance; complete and submit payroll; orient new hourly staff; oversee all front-of-house training.
Maintain complete knowledge of the General Ledger, accounts, and approved vendors; enter all invoices.
Manage the bar, including liquor inventory and ordering, increasing bar sales, and producing cost-effective specials.
Understand health inspections and Ecosure goals.
Maintain a positive attitude and professional approach with coworkers and customers.
Understand and use SMART goals.
Meet the physical, sensory, communication, coordination, arithmetic, and multitasking functions described in the posting, including lifting up to 40 pounds and extended computer use.
Be available to work days, nights, weekends, and holidays.