About The Position

The General Manager is responsible for everything that happens during a shift at a Domino’s franchise store, including cost, inventory, and cash controls; customer relations; staffing; paperwork; food management; scheduling; store cleanliness; marketing; and profitability. The manager sets an example for the crew, follows all policies and procedures, and expects the same from team members. The role also includes general store duties such as operating equipment, stocking ingredients, preparing products, processing orders, taking inventory, completing paperwork, and cleaning the equipment and facility. On-the-job orientation and training are provided. The position may include delivery duties, which require delivering products and promotional materials by car and meeting the stated driving requirements. The role involves physical activity and exposure to varied temperatures, food odors, cornmeal dust, hot surfaces, sharp edges, moving equipment, and sometimes adverse weather.

Requirements

  • Ability to exercise judgment, perform basic math, and multitask.
  • Ability to comprehend and provide correct written instructions.
  • Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly, using a calculator if needed.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills for taking and processing orders.
  • Motor coordination to make rapid, accurate movements and ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to perform the physical demands described, including standing, walking, lifting and carrying supplies, bending, reaching, and occasional crouching or climbing.
  • For delivery duties: valid driver's license with a safe driving record meeting company standards; access to an insured vehicle for delivery; navigational skills to read maps and locate addresses; and ability to navigate adverse terrain and carry products while walking or climbing.

Responsibilities

  • Oversee all activities during the assigned shift.
  • Manage cost controls, inventory, cash, and customer relations.
  • Staff the store and complete required paperwork.
  • Manage food, work to a schedule, maintain store image and standards, and provide customer service.
  • Monitor attendance and punctuality, transportation to and from work, store cleanliness, marketing, and profitability.
  • Set an example by following all policies and procedures and ensuring the crew does the same.
  • Operate store equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
  • If performing delivery duties, deliver products and promotional materials, navigate to customer addresses, and follow safe-driving requirements.
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