About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls; customer relations; staffing; paperwork; food management; scheduling; maintaining store standards and cleanliness; marketing; and profitability. The assistant manager sets an example for the crew, follows all policies and procedures, and expects the same from team members. The role requires judgment, math skills, multitasking, customer service, dependable attendance, and transportation to and from work. The position also includes general store-team duties such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Orientation and on-the-job training are provided. Team members may make deliveries and must have a valid driver's license with a safe driving record and access to an insured vehicle. The work involves standing, walking, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, and frequent reaching and hand use. Conditions can include hot and cold work areas, food odors, cornmeal dust, cramped cooler spaces, hot surfaces and tools, moving mechanical parts, and varying or adverse weather.

Requirements

  • Ability to use judgment, perform math, and multitask.
  • Ability to follow all policies and procedures and set an example for the crew.
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers, in person and by telephone.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination to make precise movements rapidly and accurately, and ability to enter orders using a computer keyboard or touch screen.
  • Navigational skills to read a map and locate addresses within the delivery area.
  • Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to meet the physical demands of the role, including standing, lifting and carrying, reaching, bending, and climbing as needed.

Responsibilities

  • Oversee all activities and operations during the assigned shift.
  • Manage cost controls, inventory control, and cash control.
  • Handle customer relations and provide great customer service.
  • Staff the store and complete paperwork.
  • Manage food and work to a schedule.
  • Maintain a professional image, store cleanliness, and adherence to standards and policies.
  • Contribute to marketing and store profitability.
  • Operate equipment; stock ingredients; prepare products; process telephone orders; take inventory; and clean equipment and the facility.
  • Deliver products and flyers or door hangers when required.
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