General Manager

Boyd Group•Cincinnati, OH

20d

About The Position

The General Manager leads and maintains the day-to-day operation of a collision center in compliance with established policies and procedures. The role is accountable for delivering an exceptional customer experience, planning and implementing daily operations, and meeting overall KPIs and insurance metrics. The General Manager coaches and empowers team members, maintains professional quality standards, and ensures coordination across the team to support a successful customer experience. They are expected to lead by example.

Requirements

Post-secondary education or equivalent.
Proven leadership experience in a collision repair environment or similar role.
Attention to detail and a high degree of accuracy.
Ability to consistently demonstrate a successful client experience.
Clear verbal and written communication skills.
Ability to motivate others using effective coaching tools and management skills.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Prepare and manage the collision center’s annual and monthly operating budgets.
Forecast, target, and track monthly sales, profit, and expense objectives.
Conduct formal annual and informal monthly performance reviews.
Monitor and maintain accounts payable and accounts receivable relating to the collision center.
Maintain a clean and organized repair facility.
Monitor required maintenance for shop equipment, including the paint booth.
Provide training for staff as necessary.
Ensure staff wear proper safety gear and adhere to the dress code.
Open and close the facility daily according to established procedures.
Conduct or coordinate daily production meetings and walks to confirm throughput and delivery dates.
Manage estimates to ensure the labor mix meets established standards.
Manage store capacity.
Lead and manage repair facility personnel.
Facilitate monthly health and safety and staff meetings.
Attend monthly managers’ meetings.
Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
Review store customer satisfaction performance and follow up within 24 hours.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Quarterly bonuses.