General Manager

BallenIsles Country Club • Bedford, NH

18d • Onsite

About The Position

Manchester Country Club in Bedford, New Hampshire, is hiring a General Manager to lead the club’s overall operations and strategic direction. The role is responsible for delivering an exceptional member and guest experience while advancing operational excellence, financial performance, and team development. The General Manager serves as the club’s primary ambassador and principal management liaison to the Board of Directors and its committees, supporting the implementation of the Board’s strategic direction and policies.

The position oversees club facilities, grounds, physical assets, departmental operations, budgets, business forecasts, and performance metrics. It leads department leaders and associates, supports marketing, membership, and community engagement initiatives, and fosters strong relationships with members, guests, associates, vendors, Board members, committee volunteers, and the local community. The General Manager also supports Board governance through reporting, meeting preparation, strategic and capital planning, policy implementation, and member communications.

A bachelor’s degree from a four-year college or university, one to two years of related experience and/or training, or an equivalent combination is specified. The posting also identifies CMAA certification and preferences for English communication ability, Microsoft Office knowledge, and experience working with a volunteer board and committees in a member-owned or private club setting.

Requirements

• Bachelor’s degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience. Multi-course facilities may require more experience.
• CMAA certified.
• Knowledge of Microsoft Office applications.
• Ability to read and speak English may be required to perform job duties, including communicating with English-speaking customers or coworkers and using equipment manuals.
• Physical ability to regularly stand, walk, sit, use hands to finger, feel, or handle, reach with arms and hands, and talk or hear; occasionally climb, balance, stoop, kneel, crawl, crouch, taste or smell, and lift up to 50 pounds.

Nice To Haves

• Demonstrated experience working with a volunteer board and committees in a member-owned or private club setting.
• Strong presentation, facilitation, and consensus-building skills.

Responsibilities

• Provide overall leadership and strategic direction for club operations and maintain high standards of member and guest service.
• Develop, manage, and monitor annual operating and capital budgets, business forecasts, financial reports, and key performance metrics to achieve revenue and profitability goals.
• Recruit, hire, onboard, manage performance, train, mentor, and develop department leaders and associates.
• Ensure compliance with company policies, Human Resources procedures, safety standards, and applicable regulations.
• Oversee the maintenance, appearance, and long-term planning of club facilities, grounds, and physical assets.
• Collaborate with department leaders to drive operational excellence across golf operations, food and beverage, agronomy, tournaments, and other club amenities.
• Partner with leadership on marketing, membership, and community engagement initiatives to promote club programs and business growth.
• Foster a collaborative, service-focused culture and maintain strong relationships with members, guests, associates, vendors, and the local community.
• Directly supervise department leaders.
• Serve as the primary management liaison to the Board of Directors, attend Board meetings, and provide timely, transparent reporting on operations, financial performance, membership trends, and strategic initiatives.
• Partner with the Board President and officers to develop meeting agendas and prepare Board materials.
• Support development, implementation, and periodic review of the club’s strategic plan, long-range capital plan, and master planning initiatives.
• Implement Board policies and directives and ensure bylaws, governing documents, rules, and policies are applied consistently and clearly communicated.
• Serve as staff liaison to member committees, providing guidance, resources, and operational context while respecting the distinction between volunteer governance and professional management.
• Work with the Board and Finance Committee on annual operating and capital budgets, dues and fee structures, and the club’s long-term financial sustainability.
• Build constructive relationships with Board and committee volunteers, including orienting new directors and committee chairs to club operations and governance-management responsibilities.
• Promote member communication and engagement through town halls, surveys, newsletters, and other forums, and bring significant feedback and concerns to the Board as appropriate.
• Maintain active involvement in industry organizations and pursue ongoing professional development in hospitality and industry best practices.

Benefits

• Medical, dental, and vision coverage, subject to applicable plan terms and eligibility.
• 401(k) with employer match for employees age 19 and older, subject to applicable plan terms and eligibility.
• Paid time off (PTO) and leaves of absence in accordance with applicable law and eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive