General Manager

The NOW South Loop•Chicago, IL

About The Position

The General Manager leads and mentors the Experience Guides (front desk), Massage Therapists, and leadership teams while overseeing business operations, guest experience, and profitable business practices. The role centers on connecting with, motivating, and inspiring people to achieve results. The General Manager represents The NOW’s vision and ensures member and guest experiences reflect its Brand Truths. This is a fast-paced, results-oriented position requiring adaptability and the ability to motivate the team through business challenges and toward organizational goals. The NOW Massage offers customizable massage services in an environment designed to help guests disconnect from the outside world and reconnect within. Its boutiques feature an elevated aesthetic inspired by destinations around the world, and the company plans to continue expanding across the United States.

Requirements

At least 4 years of industry or similar business experience operating a fast-paced, high-volume business.
Proven track record in sales and building a recurring guest base and sense of community.
Ability to understand and address business information, including profit and loss statements, budgets, sales forecasts, and labor forecasting.
Excellent communication, listening, and computer skills.
Must be a team leader who enjoys mentoring people.
Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

Membership program and/or wellness industry experience.

Responsibilities

Recruit, hire, and continuously develop front desk and Massage Therapist team members; mentor and coach them to excel and achieve their goals.
Document and deliver performance management, and maintain positive team relationships.
Deliver a high-level guest experience, address online reviews, and engage with the community.
Resolve guest issues and employee relations matters in a manner consistent with The NOW Brand Truths.
Build and maintain team schedules to maximize productivity and efficiency, while managing payroll and scheduling demands in a timely manner.
Perform accounting duties, including recording daily cash flow, managing payroll, and executing inventory.
Monitor budgets and drive sales using financial acumen.
Uphold standards of cleanliness, safety, and compliance, including massage therapy laws.
Plan and oversee promotions and collaborations with local businesses to enhance brand presence.