Tropical Smoothie - General Manager - Anderson, IN
About The Position
The Café General Manager serves as a brand ambassador and develops the crew to deliver unparalleled hospitality while aligning with Tropical Smoothie Café’s culture and values. The role oversees café sales growth, cost control, customer experience, sanitation, marketing execution, and daily operations. The General Manager also participates in food and smoothie preparation and service, maintains café cleanliness, and performs other tasks needed to run the café. The position requires full-time availability for up to a 50-hour work week, with open availability and the ability to meet schedule requirements reliably.
Requirements
- High school degree or equivalent.
- Experience hiring, training, and developing team members.
- Reliable transportation.
- Excellent menu and product knowledge.
- Experience growing sales and providing excellent customer service.
- Demonstrated ability to drive operational excellence in both front and back of house.
- Basic computer skills, including Microsoft Word, Excel, and Outlook.
- Proven track record of managing cost of goods and labor.
- Effective verbal and written communication skills.
- Desire to improve personally and develop skill sets.
- Ability to meet schedule requirements and perform reliably.
- Ability to work full-time for up to a 50-hour work week with open availability.
- Ability to bend, lift, and carry up to 30 pounds.
- Ability to stand and walk continuously throughout each shift.
Nice To Haves
- 2+ years of QSR experience preferred.
Responsibilities
- Monitor café sales growth and cost control against budgeted expectations and historical performance to meet profit goals.
- Maintain and exceed customer expectations to build brand loyalty.
- Maintain sanitation and appearance standards and present a consistent, professional image of the café and crew.
- Communicate and stay updated on marketing and promotional materials.
- Execute marketing and sales programs according to applicable guidelines.
- Build café sales by cultivating business-community relationships and initiating local store marketing campaigns.
- Interact with Crew Members and customers using “Tropitude.”
- Prepare ingredients for food and smoothies.
- Assemble and serve fresh food and smoothies according to Tropical Smoothie Café standards.
- Clean and organize the kitchen, workstations, dining room, restrooms, and other café areas.
- Perform additional tasks necessary to run the café.
- Participate in all Tropical Smoothie Café training programs.
Benefits
- Quarterly bonuses based on metrics, profitability, and operational expenses.
- Medical, dental, and vision insurance after 60 days.
- Paid training.
- Paid time off.
- Flexible hours.
- Employee discounts.
- Growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
