General Manager

Scenthound Waco, TX • Waco, TX

21d

About The Position

The Scenter Manager is a leadership role at Scenthound responsible for sales, customer service, and day-to-day Scenter operations. The manager leads hands-on, with an emphasis on key performance indicators including Labor Efficiency Ratio, Average Ticket Price, and Rebook Ratio. The role calls for an independent, adaptable, detail-oriented problem solver who leads with integrity, honesty, and compassion and cares about dogs.

Requirements

• Management experience.
• Customer service experience, such as in retail or restaurants.
• Ability to lift up to 70 pounds and stamina to stand for long periods.
• Reliable transportation.
• Willingness to work in a smoke-free environment.
• Effective communication with team members and dog parents.
• Leadership, coaching, and mentorship abilities.
• Recruiting and hiring skills, including the ability to build a happy and effective team.
• Problem-solving ability.
• Attention to detail.
• Time-management skills, including the ability to create an efficient schedule.
• Computer and technology proficiency.
• Accountability and ability to hold oneself and others to high service-quality standards.

Responsibilities

• Drive membership sales through health and wellness education.
• Maintain a knowledgeable team that prioritizes dog wellness and safety.
• Provide leadership, guidance, and mentorship to Scenter employees.
• Develop employees through leadership, training, and performance reviews.
• Uphold quality standards through hands-on participation, employee audits, and training.
• Promptly and accurately communicate information from upper management to the team.
• Identify when and where help is needed and provide assistance to keep the Scenter on schedule.
• Create an environment conducive to teamwork, open communication, and Scenthound values.
• Manage client expectations and resolve customer concerns.
• Ensure the safety of dogs and team members at all times.
• Follow Scenthound sanitary and cleaning practices.

Benefits

• Direct career growth path to Regional or Area Management positions, with additional options.
• Competitive hourly base pay plus tips.
• Performance bonuses.
• Merit-based pay increases.
• Paid vacation.
• Complimentary service membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed