General Manager

SHAMIN HOTELS MASTER • Glen Allen, VA

21d • $70,000 - $80,000 • Onsite

About The Position

The Hotel General Manager oversees all aspects of hotel operations to support smooth functioning, excellent guest experiences, and profitability. The role leads hotel personnel and department heads, manages day-to-day operations, establishes operational policies and procedures, monitors performance, and takes corrective action as needed. It also encompasses financial planning and cost control, sales and marketing collaboration, compliance and quality assurance, community and public relations, and long-term strategic planning.

Requirements

• High school education level is listed in the job details.
• The qualifications section lists a bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, or a related field; some employers may prefer a master's degree or MBA.
• Extensive hospitality-industry experience with progressively increasing responsibility.
• Previous hotel-management experience, such as Assistant General Manager, Director of Operations, or Department Head.
• A strong track record of leadership, team management, and achieving operational and financial goals.
• Excellent leadership and management skills, including the ability to motivate and inspire a diverse team.
• Strong business acumen and financial management skills, including budgeting, forecasting, and cost control.
• Exceptional communication and interpersonal skills for interacting with guests, staff, and stakeholders.
• Problem-solving and decision-making abilities, with a focus on innovative solutions to complex challenges.
• Proficiency with hotel management software and technology, including property management systems and revenue management systems.
• Attention to detail and commitment to high standards of quality and service.
• Flexibility and adaptability in a fast-paced, dynamic environment.
• Strong customer-service orientation and passion for exceptional guest experiences.
• Integrity, professionalism, and commitment to ethical standards.
• Resilience and ability to remain calm and composed under pressure.
• Initiative and a proactive approach to problem-solving and continuous improvement.
• Cultural sensitivity and awareness, particularly in diverse and international environments.
• Lead by example, maintain a positive attitude, and be willing to work alongside the team when needed.
• Team-oriented approach: collaborate and help others succeed.
• Take ownership, embrace responsibility, and keep learning.
• Serve guests positively, care deeply, and create memorable experiences.

Nice To Haves

• A master's degree or MBA may be preferred by some employers.
• Optional Certified Hotel Administrator (CHA) or Certified Hospitality Administrator (CHA) certification.

Responsibilities

• Provide leadership to hotel staff and department heads, aligning their work with the hotel's goals and objectives.
• Supervise hotel personnel, including hiring, training, scheduling, evaluating, and disciplining as necessary.
• Foster a positive work environment that encourages teamwork, collaboration, and high morale.
• Oversee day-to-day operations across the front desk, housekeeping, food and beverage, maintenance, and other departments.
• Develop and implement operational policies and procedures for efficient hotel management.
• Monitor hotel performance metrics, including occupancy, revenue per available room, and guest satisfaction, and take corrective action as needed.
• Maintain high standards of customer service and hospitality throughout the hotel.
• Address guest complaints and concerns promptly and effectively, and implement strategies to improve the guest experience.
• Develop and manage the annual budget, including revenue forecasting, expense management, and profit optimization.
• Monitor financial performance against budget, implement cost-control measures, and identify opportunities to increase revenue and profitability.
• Collaborate with sales and marketing to attract and retain guests, increase occupancy, and drive revenue.
• Maintain relationships with corporate clients, travel agencies, and other stakeholders to promote the hotel's brand and business.
• Ensure compliance with applicable laws, regulations, and industry standards, including health and safety regulations, labor laws, and licensing requirements.
• Conduct inspections and audits to maintain standards for cleanliness, safety, and service quality.
• Represent the hotel in the local community and build relationships with local businesses, government officials, and community organizations.
• Participate in industry events, conferences, and trade shows to promote the hotel and network with potential partners and clients.
• Develop and execute long-term strategic plans, including expansion, renovation, and rebranding initiatives.
• Monitor industry trends, market conditions, and the competitive landscape, adjusting hotel strategies as needed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Accident insurance
• Short- and long-term disability insurance
• Pet insurance
• Gym membership discounts
• Paid time off
• Paid holidays
• Discounts on tickets, rental cars, attractions, footwear, and stays at branded hotels
• 401(k) plan with company match
• Growth and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED