General Manager

Community Choice Financial Family of Brands•Tampa, FL

10d•Onsite

About The Position

The General Manager leads the daily operations and overall performance of an InstaLoan store in Tampa, Florida. The role is responsible for growing revenue, maintaining compliance, building customer loyalty through high-quality service, and developing the store team. The position offers hands-on coaching, executive exposure, and development programs. It pays $22.50 per hour and is eligible for performance bonuses. This is a full-time, in-person role requiring at least 40 hours per week and regular attendance, including weekends. The General Manager oversees customer transactions and risk assessment, team performance and staffing, store security and cash management, compliance, marketing, and the store’s appearance and basic facility needs. Work outside the store may include vehicle appraisals, errands, and external marketing.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Excellent verbal and written communication skills.
Proficiency with phones, Point of Sale systems, Microsoft Office, and other systems.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
At least 18 years of age (19 in Alabama).
Background check required.
Ability to meet physical demands, including frequently remaining stationary, standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish; may be required for certain locations.

Responsibilities

Manage overall store performance to meet or exceed Company standards.
Coach, lead, and develop team members, including training them on systems, Company standards, account management, collections, job duties, and performance reports.
Lead local marketing and business development, including business-to-business partnerships, referrals, and community and in-store events.
Examine, evaluate, and process loan or pawn applications and related transactions, and assess risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise office security, cash management, and loss prevention; verify and document cash overages and shortages, vault activity, inventory, deposits, and expenses.
Conduct proper opening and closing procedures and train staff in keyholder duties.
Participate in employee selection, reviews, hiring, and retention.
Develop work schedules based on budget, workloads, and store needs, and ensure adequate staffing.
Handle complex customer situations with integrity and professionalism.
Monitor and maintain the store’s internal and external appearance and address basic facility needs, including scheduling maintenance.
Oversee the store planogram and ensure seasonal and promotional materials are displayed properly.
Perform duties outside the office when applicable, including on-site vehicle appraisals, errands, and external marketing.
Work efficiently in a fast-paced, changing environment while managing multiple tasks and meeting performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week, including weekends, with regular in-person attendance.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s eleven brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance options, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace with access to retailer discounts.
Paid time off, starting at 12 days in the first year and growing with tenure.
Relaxed business-casual dress code that includes jeans and sneakers.
Performance bonuses.